Call Center Customer Support Representative – Troubleshooting & Warranty
Position Overview
We are seeking a Call Center Customer Support Representative to provide exceptional assistance to customers regarding product troubleshooting and warranty inquiries. This role requires strong problem-solving skills, clear communication, and a commitment to delivering outstanding customer experiences.
Key Responsibilities
-Respond to customer calls and inquiries in a professional and courteous manner.
-Troubleshoot product issues and guide customers through solutions.
-Process warranty claims accurately and efficiently.
-Document customer interactions and maintain detailed records.
-Collaborate with internal teams to resolve complex issues.
-Ensure timely follow-up with customers to provide status updates and resolutions.
-Apply mechanical aptitude to assist customers with technical troubleshooting and product-related issues.
Qualifications & Skills
-Previous experience in a call center or customer service environment.
-Strong troubleshooting and problem-solving abilities.
-Excellent verbal communication and active listening skills.
-Ability to manage multiple tasks and prioritize effectively.
-Familiarity with warranty processes and documentation is a plus.
-High school diploma or equivalent required.
-Compensation & Benefits
-Competitive pay based on experience.
-Comprehensive benefits package.
-Supportive and team-oriented work environment.
Schedule: Monday–Friday, 8:30 AM – 5:00 PM
Pay: Based on experience
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Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.