Payroll Supervisor

Location: Greenville, SC
Work Schedule: Hybrid — Monday–Wednesday onsite | Thursday–Friday remote
Employment Type: Temp-to-Perm

Position Overview

The U.S. Payroll Operations Supervisor leads the day-to-day coordination and execution of employee payroll operations in partnership with the company's managed services providers. This role supervises a team of Payroll Operations and Employee Services Specialists and any required temporary labor to ensure payrolls are delivered accurately, completely, and on time. The Payroll Operations Supervisor also serves as the primary escalation point for payroll-related issues and acts as the day-to-day liaison with managed service providers.

Key Accountabilities

Payroll Operations & Vendor Management

• Supervise a team of four Payroll Operations professionals, along with any temporary staff, including work allocation, training, and incident resolution

• Manage day-to-day vendor relationships with managed services providers (ADP and Ceridian) to ensure accurate, complete, and timely payroll delivery

• Serve as the primary liaison between Payroll and HR Operational Services, Benefits, Compensation, Talent Acquisition, and Finance

• Provide Tier 2 support and act as the escalation point for payroll issues not resolved by Payroll Operations or Employee Services Specialists

Leadership & Team Development

• Coach, develop, and mentor Payroll Operations and Employee Services Specialists to build team capability and capacity

• Review and approve payroll-related transactions while maintaining proper segregation of duties and strong internal controls

• Support staffing needs by overseeing onboarding and coordination of temporary payroll resources as required

Compliance, Controls & Process Improvement

• Ensure compliance with audit requirements, SOX controls, and internal documentation standards

• Support internal and external audits by providing required payroll documentation and explanations

• Analyze ServiceNow and ADP CRM tickets to identify trends and recommend process improvements or policy updates

• Assist with testing payroll and time system functionality, including validation of policies and procedures

• Prepare, maintain, and update Payroll Operations procedures and documentation

Quarter-End & Year-End Payroll Activities

• Lead quarterly and year-end payroll processes, including:

  • Payroll analysis, balancing, and corrective entries

  • Off-cycle payrolls (fleet, cross-border, perquisites, and relocation)

  • W-2 reconciliation and W-2c processing

Qualifications, Education & Experience

Required

• Bachelor's degree in Finance, Accounting, or a related field, or equivalent combination of education and experience

• 5 years of multi-state, multi-entity, high-volume payroll processing experience (7,000 employees)

• 3 years of payroll team leadership or supervisory experience

Preferred

• Experience with ADP GlobalView, Ceridian Dayforce, and SuccessFactors

• Certified Payroll Professional (CPP)