Job Description: Service Center Business Coordinator

Summary

This position is responsible for coordinating the day-to-day business, accounting, and project management activities of the regional Service Center. The role includes ownership of invoicing processes, client follow-up, forecasting preparation, financial reporting, and other operational tasks as assigned by the Service Center Manager.

Essential Duties & Responsibilities

• Oversee daily business operations, project management tasks, and accounting activities for the regional Service Center.

• Verify customer order entry accuracy, assign project cost estimates, and prepare Order Acknowledgement letters.

• Coordinate contract requirements and support documentation needs as required.

• Review client and project data to ensure accuracy, completeness, and timely updates.

• Summarize cost data for billing preparation and issue client invoices for the region.

• Maintain communication with customers and vendors to resolve collection or payables issues at the local level.

• Conduct weekly project status reviews to ensure alignment and progress.

• Analyze financial and operational data to provide actionable recommendations to management.

• Partner with operational leaders to supply business data, improve processes, and support performance objectives.

• Identify, recommend, and implement cost-saving initiatives across the Service Center.

• Oversee all project-related activities, including opening project databases, issuing purchase orders, entering expenses, and ensuring timely report completion and delivery to clients.

• May perform intermediate-level Network Administrator duties, such as user setup, system backups, restorations, upgrades, and troubleshooting hardware/software issues.

• Perform additional duties as assigned.

Skills & Qualifications

• Minimum 3 years of experience in service center administration, invoicing, bookkeeping, or related business support functions.

• Proficiency in Oracle, MS Word, Excel, PowerPoint, Access, and Outlook.

• Strong understanding of accounting principles and practices.

• Ability to work effectively in a service center environment involving extensive computer and telephone usage.

• Strong verbal and written communication skills, with the ability to interact professionally with clients and internal employees.