Internal Customer Service Coordinator

Hybrid | Full-Time | Non-Exempt

Position Details

• Work Model: Hybrid (3 days onsite / 2 days remote)

• Schedule: Monday–Friday, 7:30 AM–4:30 PM or 8:00 AM–5:00 PM

• Overtime: Not expected; requires prior manager approval

• Employment Type: Non-Exempt

Job Summary

The Internal Customer Service Coordinator serves as the primary point of contact for internal customers and departmental representatives. This role focuses on delivering professional, efficient support, facilitating communication across departments, managing conference room schedules, processing work orders, and assisting with internal event coordination.

This position is ideal for individuals who are organized, customer-focused, and thrive in a fast-paced environment. It offers a structured schedule with the flexibility of a hybrid work model and opportunities for collaboration and professional growth.

Key Responsibilities

1. Internal Customer Support

• Provide exceptional service to internal customers via phone, email, and Microsoft Teams.

• Respond promptly to inquiries and ensure issues are addressed with professionalism.

2. Department Liaison

• Serve as the communication link between internal customers and other departments.

• Facilitate efficient resolution of questions, requests, and service needs.

3. Conference Room Scheduling

• Manage reservations using specialized scheduling software.

• Coordinate setup requirements and ensure meeting spaces are properly arranged.

4. Work Order Management

• Enter and process work orders in designated software systems.

• Collaborate with service partners to ensure timely and accurate completion.

5. Event Coordination

• Assist internal departments with planning and executing internal customer events.

• Support logistics, communication, and coordination activities as needed.

6. Recordkeeping & Documentation

• Maintain accurate and organized records of requests, work orders, communications, and schedules.

7. Customer Service Excellence