Position Description:
The Collector is responsible for the tax collection of assigned cases for the *** and
participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income,
Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax
liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or
business locations and will educate taxpayers while promoting voluntary taxpayer compliance. . To
succeed in this position candidates should have a bias for doing the right thing and serving
others with a positive attitude.
This position includes the following:
? Reviewing taxpayer accounts
? Verifying, gathering and simultaneously updating key information
? Educating taxpayers of online resources and current tax policies
? Documenting actions taken into multiple systems
? Participating in all team engagement activities
? Meeting performance expectations
? Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
? Schedules field visits to taxpayer s residencies, places of employment, and/or business locations
? Educate taxpayers and promote voluntary compliance by reviewing financial statements,
providing supporting documentation, and offering assistance on how to obtain and maintain tax
compliance
? Negotiate payment arrangements
? Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities
by determining lien property, reviewing and analyzing the value of assets/inventory, securing the
property, preparing and conducting assets for public auction, and physically moving assets to set
up a sale
Skills Required:
? Strong ability to multitask
? Basic use of Microsoft Word, Excel and Google Workspace
? Basic math skills are required - addition, subtraction, multiplication and division.
? Communicate well both in writing and verbally
? Great interpersonal skills
? Retain knowledge easily
? Creative in problem solving
? Goal oriented
? Organized
Skills Preferred:
Spanish-speaking
Experience Required:
? Previous two positions should each be at least one consecutive year in a fast paced call
center.
? National call centers in industries such as finance/banking, insurance,
telecommunications (not technical support)
Experience Preferred:
Experience with participating in process improvement activities
Education Required:
High school diploma or equivalent
Education Preferred:
Associates Degree or higher
Additional Information:
This position has the possibility of future permanent employment for agents that are able to
successfully perform the duties of the position, demonstrate dependability and culture
alignment.
Selected candidates must abide by the required pre-employment checks including state and
federal criminal background check, fingerprinting, and Arizona tax filing records check for the
previous 5 years.
? Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day
orientation in person.
? Must have the ability to work a flexible schedule as dictated by business needs within
our operating hours 7:45am to 5:15pm, Monday through Friday.
? Training is an intensive 3 to 6 weeks from 8:30am to 5pm. TRAINING IS ONSITE!
? Attendance is critical as learning and applying knowledge is continuous for this role.
? Hybrid role
? Hardwired internet access with sufficient bandwidth to handle applications required for
the job duties.
? If using a 5G router, please bring this on day 1 so the IT department can prepare it to
work with issued equipment.
? Short stint work history will likely not make it to the interview.
? Call center history should not be switchboard operation/dispatch, transferring calls.
? Candidates must have the ability to transport equipment from office to home (micro
desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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The Collector is responsible for the tax collection of assigned cases for the *** and
participating counties and cities. Assigned tax cases could include Individual Income, Corporate Income,
Withholding, and Transaction Privilege Tax (TPT). This role will contact and complete the collection of tax
liabilities and delinquencies via phone calls and field visits to residencies, places of employment, and/or
business locations and will educate taxpayers while promoting voluntary taxpayer compliance. . To
succeed in this position candidates should have a bias for doing the right thing and serving
others with a positive attitude.
This position includes the following:
? Reviewing taxpayer accounts
? Verifying, gathering and simultaneously updating key information
? Educating taxpayers of online resources and current tax policies
? Documenting actions taken into multiple systems
? Participating in all team engagement activities
? Meeting performance expectations
? Contacts taxpayers via phone call to resolve delinquent tax liabilities, as assigned
? Schedules field visits to taxpayer s residencies, places of employment, and/or business locations
? Educate taxpayers and promote voluntary compliance by reviewing financial statements,
providing supporting documentation, and offering assistance on how to obtain and maintain tax
compliance
? Negotiate payment arrangements
? Participate in the seizure and sale of assets and/or inventory to satisfy delinquent tax liabilities
by determining lien property, reviewing and analyzing the value of assets/inventory, securing the
property, preparing and conducting assets for public auction, and physically moving assets to set
up a sale
Skills Required:
? Strong ability to multitask
? Basic use of Microsoft Word, Excel and Google Workspace
? Basic math skills are required - addition, subtraction, multiplication and division.
? Communicate well both in writing and verbally
? Great interpersonal skills
? Retain knowledge easily
? Creative in problem solving
? Goal oriented
? Organized
Skills Preferred:
Spanish-speaking
Experience Required:
? Previous two positions should each be at least one consecutive year in a fast paced call
center.
? National call centers in industries such as finance/banking, insurance,
telecommunications (not technical support)
Experience Preferred:
Experience with participating in process improvement activities
Education Required:
High school diploma or equivalent
Education Preferred:
Associates Degree or higher
Additional Information:
This position has the possibility of future permanent employment for agents that are able to
successfully perform the duties of the position, demonstrate dependability and culture
alignment.
Selected candidates must abide by the required pre-employment checks including state and
federal criminal background check, fingerprinting, and Arizona tax filing records check for the
previous 5 years.
? Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day
orientation in person.
? Must have the ability to work a flexible schedule as dictated by business needs within
our operating hours 7:45am to 5:15pm, Monday through Friday.
? Training is an intensive 3 to 6 weeks from 8:30am to 5pm. TRAINING IS ONSITE!
? Attendance is critical as learning and applying knowledge is continuous for this role.
? Hybrid role
? Hardwired internet access with sufficient bandwidth to handle applications required for
the job duties.
? If using a 5G router, please bring this on day 1 so the IT department can prepare it to
work with issued equipment.
? Short stint work history will likely not make it to the interview.
? Call center history should not be switchboard operation/dispatch, transferring calls.
? Candidates must have the ability to transport equipment from office to home (micro
desktop, 2 monitors, keyboard, mouse, headset) - not public transportation.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.