Nesco Resource is hiring for a Customer Engagement Representative in Ladson, SC. Apply today!
Customer Service Responsibilities
- Process customer orders/changes in system according to established department policies and procedures and provide customer with order acknowledgements.
- Validates orders entered in the system are correct prior to repair and shipping to customer.
- Update and distribute weekly status reports to customers.
- Update customer mandated portals / interface.
- Alert appropriate departments of any potential delivery problems,
- Serve as point-of-contact for shipping broker for international customers.
- Additional duties - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Experience Requirements:
- Track record of effectively resolving customer related issues, improving processes, and helping in efficiency
- Proficient in Microsoft Office with concentration in Excel, Word and PowerPoint.
- General comprehension of contracts and terms and conditions
- Ability to work in a team environment and independently.
- Courteous, clear, and professional manner
- Outstanding communication and relationship-building skills
- Excellent computer skills with proficiency in MS office
- Exceptional attention to detail with an error-free work product
- Demonstrate strong analytical and problem-solving skills.
- Must be able to prioritize multiple tasks and manage time efficiently.
- Must be able to work well with internal customers and all levels of management.
- Experience placing and reviewing purchase orders.
- Must be a US citizen or green card holder.
Must be competent to read, write and communicate in English language.
Contract position with potential to role to permanent after 6-12 months.
25-32130
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.