Principal Program Manager, Technology Workforce Strategy

Position Overview

The Workforce Transformation Program Analyst will support the execution of a large-scale organizational transformation across the Technology division. This position partners closely with senior leadership (Directors, Managing Directors, and VPs) to manage workforce restructuring, onshore/offshore resource movement, and managed service provider realignment. The ideal candidate possesses advanced analytical and program management capabilities, exceptional executive communication skills, and experience in workforce planning within a large corporate environment.

Core Functions

• Excel Expertise: Utilize mid-level formulas and data queries to manage workforce tracking and analysis.

• Power BI: Develop dashboards and visual reports to monitor key workforce metrics.

• PowerPoint: Create executive-level presentations to communicate transformation updates and outcomes.

• Program Management: Support and track project initiatives using AHA! or similar program/project management tools.

• Workforce Management: Oversee personnel management within large-scale corporate environments.

  • Experience with SuccessFactors / Employee Central preferred.

  • Experience with other personnel management systems a plus.

• Executive Communication: Partner daily with Director, Managing Director, and VP-level leaders to guide and coach through reorganizational planning and execution.

Key Responsibilities

• Support day-to-day execution of workforce transformation initiatives within the Technology organization.

• Coordinate and drive meetings with executive leaders to review workforce design and restructuring strategies.

• Capture, summarize, and distribute meeting notes and action items.

• Coach leadership teams on aligning reorganizational decisions to strategic "Ideal Structure” models.

• Utilize Excel to track, analyze, and report on workforce transition data and progress.

• Prepare and submit workforce change requests through SuccessFactors, Employee Central, and Microsoft Suite tools.

• Partner with cross-functional teams in Finance, HR, and Compensation to ensure accurate workforce alignment.

• Collaborate with labor support partners across all AA locations, including the new Technical Hub in Hyderabad (HYD).

Qualifications

• Education: Bachelor's degree in Business, HR, IT Management, or related field preferred.

• Experience: 5 years in workforce planning, HR program management, or large-scale reorganizational initiatives.

• Proven proficiency in Microsoft Suite (Excel, PowerPoint, SharePoint, Lists, Power BI).

• Strong organizational, analytical, and stakeholder management skills.

• Experience working with executive leadership on transformation or efficiency initiatives.

• Airline or technology industry experience preferred but not required.

Preferred Skills & Experience

• Hands-on experience with workforce management systems (SuccessFactors, Employee Central, Workday, etc.)

• Previous involvement in corporate reorganizations or consulting projects for large enterprises (5,000 employees).

Team Environment

The role functions within a collaborative team of five:

• 1 Senior Manager – Head of Workforce Management

• 3 Principal Program Managers

• 2 Analysts

The ideal candidate is charismatic, adaptable, and eager to contribute to a major efficiency transformation—recognizing that organizational change can have both positive and challenging impacts.