Customer Service Coordinator:
Monday- Friday 8am5pm or 730am-430pm
Pay Rate: $20.00 - $22.00 DOE
Love helping people and keeping operations running smoothly? Join a team where your communication skills, organization, and follow-through make a real impact every single day!
Overview:
Bring your energy, professionalism, and problem-solving skills to a role that puts you at the center of it all. As our Customer Service Coordinator, you'll be the first point of contact for customers — managing inquiries, supporting sales and estimating, and ensuring every request is handled promptly and accurately. If you enjoy variety, thrive in a fast-paced environment, and take pride in great service, this is the role for you!
What You'll Do:
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Be the first point of contact for customers — handling incoming calls and emails with professionalism and urgency.
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Partner closely with estimating and sales teams to gather information, prepare accurate responses, and support customer needs from start to finish.
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Manage job status updates, screen calls, and ensure every request gets to the right team member quickly.
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Process and respond to written customer requests for documentation, product information, and inventory updates — keeping customer files organized and up to date.
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Review customer lists monthly, collaborating with sales and accounting to update new contacts or account changes in the system.
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Keep communication flowing smoothly across departments by maintaining strong, consistent coordination with all sales personnel.
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Follow all company policies and procedures, including safety and quality guidelines.
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Record job details, customer commitments, and outcomes accurately in the computer system.
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Assist with printing and sending quotes, and provide support to the sales and estimating teams whenever needed.
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Jump in to help your teammates — flexibility and teamwork are key in this role!
Relationships:
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Reports directly to the Executive Vice President.
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Collaborates daily with estimating, sales, and accounting teams to meet customer needs quickly and efficiently.
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Builds and maintains strong customer relationships to ensure satisfaction and long-term trust.
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Works closely with the entire office team to create a positive, productive, and team-focused environment.
What You'll Bring:
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Excellent written and verbal communication skills — you know how to make every customer feel valued.
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Solid computer skills, including Microsoft Word and Excel; comfortable navigating and updating digital systems.
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Strong organization and time management — you can juggle multiple priorities while keeping every detail in check.
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A cooperative, upbeat attitude and a natural ability to build strong relationships with both customers and coworkers.
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High school diploma or GED required; prior experience in customer service or office administration preferred (manufacturing experience a plus!).
Why You'll Love This Role:
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You'll be the go-to person who keeps communication and workflow running smoothly.
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You'll work alongside a collaborative, supportive team that values your contributions.
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Every day brings variety — you'll problem-solve, communicate, and help customers in new ways.
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You'll take pride in being part of a company that values quality, service, and teamwork.
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Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.