Duties:
- Lab Scheduling & Prioritization
- Coordinate factory witness test schedules across three primary lab locations: Dearborn, OH; Monterrey, MX; Tijuana, MX.
- Prioritize testing activities based on manufacturing readiness, production schedules, sales commitments, customer urgency, product type, and lab capabilities.
- Ensure optimal utilization of lab resources and avoid scheduling conflicts.
- Cross-Functional Coordination
- Act as the liaison between manufacturing, engineering, lab operations, and sales teams to align on test objectives and logistics.
- Facilitate communication and alignment across departments to ensure readiness and minimize delays.
- Ensure all required documentation, equipment, and personnel are prepared ahead of scheduled tests.
- Customer Engagement
- Serve as the primary point of contact for customers attending factory witness tests.
- Coordinate logistics for customer visits, including travel, accommodations, and site access.
- Ensure customers are informed of test schedules, protocols, and any changes or delays.
- Travel & On-Site Support
- Travel to lab locations as needed to support high-priority witness tests and ensure schedules are maintained.
- Provide on-site coordination and issue resolution during critical testing events.
- Process Oversight & Documentation
- Monitor the progress of scheduled tests and escalate issues that may impact timelines or customer satisfaction.
- Ensure that test documentation, certifications, and reports are delivered promptly and accurately.
- Track and report on test completion rates, customer feedback, and scheduling efficiency.
Skills:
- Skills & Competencies
- Strong understanding of data center thermal management technologies, including chillers, fan walls, and liquid cooling systems.
- Excellent organizational and time management skills with the ability to manage multiple priorities.
- Effective communication and interpersonal skills, especially in customer-facing scenarios.
- Proficiency in project management tools (e.g., MS Project, Smartsheet) and ERP systems.
- Ability to travel up to 25% domestically and internationally, including to Dearborn, Monterrey, and Tijuana.
- Preferred Attributes
- Familiarity with direct-to-chip liquid cooling architectures and CDU integration.
- Experience with fan wall deployments and airflow optimization in white space environments.
- Multilingual communication skills (English/Spanish) are a plus.