Responsible for providing customer service to taxpayers in our SRO TIA office with filing assistance, taxpayer education, refund issues/disputes, billing issues/disputes, and *** tax policies and procedures; complete research and necessary adjustments to resolve taxpayer account issues in all four tax types.
Customers are assisted through Live Chat, Walk-in office, Correspondence, calls and various email boxes. The ideal candidate must have a strong customer service background.
Required: At least 6 months of front desk experience
Preferred skills: bilingual
M-F 8AM-5PM. Candidate will not work over 40 hours/week.
Interviews will be on-site.
R2R and Cover Letter required with submission.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.