Call Center Supervisor

Supervisor – Call Center Operations (MUST have Team Lead or Supervisory experience in Call Center. Bonus if experience in CCTV)
Tulsa, OK (On-Site)
$45,000–$55,000 annually, based on experience
Shifts: 2nd (2 pm-10:30 pm), Midshift (7 pm- 2:30 am), 3rd Shift (10 pm- 6:30 am)

Overview

Do you thrive in a fast-paced environment where every decision matters? Join a growing security-focused company that protects people, property, and peace of mind nationwide. We’re looking for a confident, team-oriented Call Center Supervisor to lead a group of dedicated professionals who monitor live video feeds and respond to real-time events.

If you’re a natural leader with EXCELLENT job tenure who enjoys coaching, problem-solving, and helping others perform at their best — this could be the perfect next step in your career.

Why You’ll Love This Role

Leadership Opportunity: Build and mentor a team in a mission-driven environment.
Competitive Pay: Earn $45,000–$55,000 annually, depending on experience.
Flexible Scheduling: Multiple shifts available to fit your lifestyle (24/7 operation).
Career Growth: Gain valuable leadership experience and opportunities for advancement.
Team Culture: Work in a collaborative, supportive environment where your input matters.

What You’ll Do

• Lead with Purpose: Supervise a team of dispatch and monitoring specialists who handle real-time security alerts.

• Develop Talent: Train, coach, and motivate team members to perform at their highest level.

• Drive Performance: Oversee daily operations to ensure quick response times and consistent service quality.

• Problem-Solve in Real Time: Manage escalations and communicate effectively with law enforcement, clients, and internal departments.

• Enhance Processes: Identify opportunities to improve procedures and team efficiency.

• Foster Accountability: Recognize top performers and maintain high operational standards.

Must Haves

Leadership Experience: 1-2 years in a supervisory or team lead role (call center or related field preferred).
Calm Under Pressure: Ability to stay composed and decisive in high-stakes situations.
Strong Communicator: Clear, confident, and collaborative with both your team and leadership.
Tech-Savvy: Comfortable working with multiple computer systems simultaneously.
Reliable and Responsible: Dedicated to accuracy, consistency, and operational integrity.
Education: High school diploma or equivalent required; additional certifications a plus.

Who You Are

You’re not just managing a team — you’re leading with intention. You value teamwork, integrity, and professionalism, and you know how to balance urgency with empathy. You’re the kind of leader who others trust to keep things calm, clear, and moving forward — even on the toughest days.

Why It Matters

Your leadership directly impacts the safety and well-being of others. Every alert monitored and every call handled with precision helps protect real people and real places — and that’s something worth being proud of.

Ready to lead a team that makes a difference every day?
Apply now and bring your leadership to a company where excellence and teamwork go hand in hand.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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