Job Summary
The Receptionist / Front Desk Specialist will serve as the first point of contact for both internal and external guests and clients. As the face of our company, you will play a key role in creating a positive and welcoming experience for all visitors to our Global World Headquarters in Avon Lake, Ohio.
This role is essential in delivering exceptional customer service, handling a wide variety of inquiries, checking in guests using our visitor management system, managing front desk operations, directing phone calls, and supporting general administrative tasks.
Your professional demeanor, clear communication, and dedication to service excellence will be essential for success.
Essential Functions
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Greet visitors warmly and professionally; check them in using the Visitor Management System and maintain visitor records.
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Deliver exceptional customer experiences across multiple platforms: in-person, phone, and email.
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Direct incoming calls and inquiries to the appropriate associates or departments.
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Issue security access badges for new hires, contractors, and temporary workers.
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Coordinate meeting room scheduling, send notifications, and manage logistics using Microsoft Outlook.
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Maintain and update employee and contractor safety training records; coordinate training sessions as needed.
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Provide general administrative support, including filing, scanning, copying, data entry, correspondence, and supply ordering.
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Develop cross-functional relationships with business unit and corporate stakeholders to ensure alignment and efficient communication.
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Support continuous improvement by sharing recurring issues, inquiries, and customer feedback with leadership.
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Participate in ongoing training to stay up to date on company products, services, and industry trends.
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Manage front desk documentation and recordkeeping systems.
- Adhere to scripts, guidelines, and service standards to ensure consistent customer interactions.
- Support ColdFusion server deployments and related operational tasks.
Qualifications
Education & Experience
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High school diploma or GED required; college degree preferred.
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3–5 years of experience in a receptionist, administrative, or customer service role is strongly preferred.
Required Skills
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Excellent verbal and written communication and interpersonal skills.
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Professional, positive attitude and strong customer service mindset.
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Critical thinking and conflict resolution capabilities.
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Strong organizational skills and ability to manage multiple priorities effectively.
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Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
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Experience with automated visitor management systems preferred.
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Familiarity with tools such as SAP, S/4HANA, Salesforce, Coupa, Ariba, S2, etc., is a plus.
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Ability to work independently, proactively, and as part of a team.
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High level of attention to detail and a proactive, can-do attitude.
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Willingness to adapt to changing processes and support a flexible work schedule, including early/late shifts when needed.