Lock Box Specialist

Essential Job Duties

• Execute routine operational and administrative tasks within defined parameters, following clear procedures and guidelines.

• Administer and process documentation, analyses, tasks, and report preparation in support of product or process requirements.

• Review and ensure proper documentation and procedures are followed for basic activities.

• Provide support across functional areas including credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance.

• Respond to routine billing inquiries, service requests, suggestions, and complaints, ensuring excellent customer service.

• Complete work assignments with attention to accuracy, timeliness, and compliance with company standards.

• Perform other duties as assigned by manager.

Required Qualifications

• High School Diploma or GED required; college degree preferred.

• 0–1 years of relevant work experience, with basic business knowledge or general office skills.

• Excellent customer service, verbal/written communication, and interpersonal skills.

• Ability to work under pressure, meet deadlines, and adapt to changing priorities.

• Demonstrated attention to detail and accuracy in high-volume transaction environments.

• Comfortable navigating multiple computer systems and applications; proficiency in Microsoft Office.

• Basic understanding of accounting principles, loan documentation, and banking policies/regulations.

• Proven ability to perform data entry with speed and accuracy, including 10-key proficiency.

• Strong analytical, research, and problem-solving skills.

• Ability to meet production goals and independently resolve routine inquiries.

Physical Requirements

• Ability to stand, twist, bend, squat, and lift up to 20 pounds.

• Ability to stand for 8 hours and operate transport machines.