Day Shift
Hybrid Schedule: 3 days onsite per week (based on business need)
We are seeking a motivated and customer-focused Technical Support Specialist to provide timely and effective support to end users across a variety of technical issues. This role is critical to maintaining seamless operations and ensuring high-quality service delivery during U.S. business hours.
Key Responsibilities:
Provide technical assistance via phone, email, and in-person requests.
Troubleshoot and resolve issues related to VMware, Windows, Linux, and basic scripting.
Document, track, and monitor incidents to ensure timely resolution.
Collaborate with team members to identify recurring issues and recommend improvements.
Follow established procedures and guidelines to perform job functions.
Maintain a high level of customer service and professionalism.
Qualifications:
Associate's degree in a related field preferred.
0–2 years of experience in technical support or a related area.
Familiarity with commonly-used IT concepts, practices, and procedures.
Ability to follow instructions and work under close supervision.
Strong communication and problem-solving skills.
Technical Skills:
VMware administration
Windows and Linux system administration
Basic scripting (e.g., PowerShell, Bash)
Customer service and support experience
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Hybrid Schedule: 3 days onsite per week (based on business need)
We are seeking a motivated and customer-focused Technical Support Specialist to provide timely and effective support to end users across a variety of technical issues. This role is critical to maintaining seamless operations and ensuring high-quality service delivery during U.S. business hours.
Key Responsibilities:
Provide technical assistance via phone, email, and in-person requests.
Troubleshoot and resolve issues related to VMware, Windows, Linux, and basic scripting.
Document, track, and monitor incidents to ensure timely resolution.
Collaborate with team members to identify recurring issues and recommend improvements.
Follow established procedures and guidelines to perform job functions.
Maintain a high level of customer service and professionalism.
Qualifications:
Associate's degree in a related field preferred.
0–2 years of experience in technical support or a related area.
Familiarity with commonly-used IT concepts, practices, and procedures.
Ability to follow instructions and work under close supervision.
Strong communication and problem-solving skills.
Technical Skills:
VMware administration
Windows and Linux system administration
Basic scripting (e.g., PowerShell, Bash)
Customer service and support experience
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.