JOB DESCRIPTION
Under a significant level of guidance and direction, provides customer service.. Uses prescribed guidelines to ensure good customer relations are maintained and participant and client claims and complaints are resolved fairly, effectively, and in accordance with company policies and procedures.
- Handles inbound calls from active and terminated participants/employees of Insurance clients
- Handles inbound calls from client/employer plan administrators
- Provides education on company products, policies & procedures, or IRS guidelines & regulations
- Escalates tasks or documentation to other teams
- Develops and maintains a basic working knowledge of company products
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Documents all interactions, performs data entry, maintains strong prioritization and organization
- Associate's degree - Preferred
- Client or customer service experience - 1 year
- Research and problem-solving skills
- Strong computer skills and the ability to multi-task across multiple screens
- Contact center or call center experience - preferred
- Employee benefits, health insurance, or claims experience - preferre
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.