Project Manager – Job Description

Summary
The Project Manager is responsible for collecting, analyzing, and prioritizing project information to create and carry out project plans for assigned technical initiatives. This role acts as the central point of coordination between clients and internal teams, ensuring that projects are completed on time, meet business goals, and deliver a positive customer experience. The position involves both strategic and hands-on responsibilities throughout the project lifecycle, working closely with engineering, sales, marketing, operations, legal, and finance.

Supervisory Responsibilities

• This position does not have direct reports.

Key Responsibilities

• Assess and document the client environment, including applications, servers (physical and virtual), services, and dependencies—while accounting for shadow IT and third-party resources.

• Collaborate with technical teams to identify infrastructure, applications, databases, storage, and other key components.

• Gather requirements related to service levels, compliance, security, and user needs.

• Develop contingency and rollback strategies for risk scenarios.

• Plan and oversee pilot migrations in non-production environments; create a detailed runbook for production cutover.

• Coordinate migration timelines with stakeholders, including checklists, Go/No-Go meetings, and communication strategies.

• Lead post-implementation reviews and identify areas for improvement.

• Break larger initiatives into actionable tasks with clear deadlines.

• Partner with clients to clarify scope, objectives, and success criteria.

• Assign work to internal teams, track progress, and manage schedules.

• Monitor risks, opportunities, and overall project health.

• Manage procurement processes related to project needs.

• Serve as the main contact for updates, issues, and communication.

• Track time, costs, and resources using project management tools.

• Maintain thorough documentation, reports, and project records.

• Conduct quality assurance checks to ensure deliverables meet requirements.

• Support other company projects and initiatives as needed.

Required Skills and Competencies

• Prior experience as a Project Coordinator, Project Manager, or similar role.

• Demonstrated ability to manage projects from start to finish.

• Skilled at building and interpreting workflows, schedules, and step-by-step action plans.

• Strong organizational skills with the ability to multitask and manage priorities.

• Excellent communication and client-facing abilities.

• Familiarity with risk assessment and quality control methods.

• Proficiency with project management software, tools, and practices.

Education and Experience

• 3 years of relevant experience or equivalent combination of education and training.

• Experience supporting and analyzing IT-related systems and environments.