Position Summary:
We are looking for a reliable, detail-oriented Customer & Technical Support Specialist to provide exceptional support across customer service, technical support, and sales operations. This multifaceted role involves processing and managing customer orders, assisting with product inquiries, supporting outside sales, and ensuring accurate service documentation through CRM systems such as HubSpot and SalesPad.
Essential Job Functions:
Customer Service & Order Processing
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Process incoming customer orders with a high degree of accuracy and efficiency.
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Handle customer inquiries via phone, email, or chat regarding pricing, inventory, and order status.
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Provide backup support for the customer service team as needed.
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Respond to and resolve general inquiries in a professional and timely manner.
Technical Support
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Provide appliance technical support to homeowners, dealers, outside sales reps, and service providers.
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Dispatch and follow up on service authorizations.
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Locate and onboard new service providers as needed.
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Communicate service updates and resolutions.
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Record and update service logs in HubSpot.
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Create, assign, and distribute service request forms.
Sales Support
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Assist outside sales teams with job quotes, display proposals, order updates, and customer inquiries.
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Collaborate with cross-functional teams to ensure timely order fulfillment and customer satisfaction.
Data Management & CRM
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Maintain accurate records and service logs in CRM platforms such as HubSpot and SalesPad.
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Add and manage leads in CRM.
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Pull data queries and reports as needed to support business functions.
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Maintain servicer account data in Zen Locator.
Other Duties
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Participate in special projects and cross-functional initiatives as assigned.
Education and Experience Requirements:
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1–3 years of experience in a similar role, preferably in appliance warranty support, customer service, or sales operations.
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Associate degree preferred but not required.
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Experience with CRM systems (e.g., HubSpot, SalesPad) and Microsoft Office Suite (Outlook, Excel, Word).
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Technical knowledge of appliances or refrigeration is a plus.
Skills and Competencies:
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Strong multitasking and organizational abilities.
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Detail-oriented, professional, and dependable.
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Excellent verbal and written communication skills.
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Ability to work independently and prioritize tasks with a focus on accuracy and timeliness.
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Positive and professional interpersonal skills when dealing with customers, coworkers, and vendors.
Work Environment & Benefits:
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Schedule: Monday through Friday, 8:00 AM – 5:00 PM
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Workplace: Drug-free and smoke-free
Benefits Include:
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Medical, Dental, and Vision Insurance
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Life and Long-Term Disability Insurance
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Paid Time Off (PTO)
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Paid Holidays
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Employee Assistance Program (EAP)
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Retirement Plan
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Tuition Reimbursement
COM098
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.