Job Title: Member Services Representative – AACU Check and Item Processing (Contract Position)
Job Contract Details:
- Position Type: Contract
- 1st Shift 8am-4:30pm M-F
- Location: Onsite-Fort Worth, TX-76155
Job Purpose:
The Member Services Representative – Check and Item Processing (Contract) is responsible for performing daily operations related to check transactions, including processing, dispositioning, reconciling, and ensuring regulatory compliance. This position plays a key role in supporting both members and internal departments, while upholding financial accuracy and service excellence.
Primary Responsibilities:
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Ensure compliance with Reg CC and all applicable federal banking regulations by following established policies and procedures.
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Coordinate and process return items with members, vendors, client banks, and financial institutions.
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Assist internal departments with check resolution, member inquiries, and balancing of general ledger accounts.
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Log, reconcile, and research transactions, executing necessary GL or account adjustments and returns.
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Process stop payment requests and complete check batching procedures.
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Perform daily balancing and branch closing activities.
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Operate and troubleshoot Client and Catalyst software systems related to check processing.
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Maintain confidentiality and ensure security of all account-related information.
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Perform additional duties as assigned in support of departmental needs.
Compliance Responsibilities:
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Adhere to all applicable laws and regulations, including the Bank Secrecy Act.
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Maintain high standards of data security and confidentiality at all times.
Minimum Qualifications:
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High school diploma or GED required.
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Intermediate proficiency in Microsoft Excel and Word.
Preferred Qualifications:
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Previous experience in customer or member service.
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Background in banking or credit union operations preferred.
Knowledge, Skills & Abilities:
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Proficient in Microsoft Office Suite (Excel, Word, Access, PowerPoint).
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Excellent customer service, problem-solving, and interpersonal communication skills.
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Ability to perform in a fast-paced environment while managing multiple priorities.
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Strong math and data analysis abilities.
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Exceptional organizational skills and attention to detail.
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Self-motivated, with the ability to work independently or collaboratively.
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Willingness to work extended hours as needed.
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Reliable attendance and performance record.
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Ability to pass all required pre-hire compliance checks for American Airlines and the Credit Union.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.