Join our team as a Solutions Support Representative where you will play a crucial role in providing technical product specification and pricing information to our customers. You will work closely with various departments including Sales, Production, and Engineering to ensure customer satisfaction and support.
Hours
Monday-Friday, 8am-5pm
Responsibilities
- Establish and sustain direct verbal and written contact with our customers on technical, commercial, and price-based inquiries.
- Work on budgetary and formal bid requests to determine product specifications and bid parameters.
- Participate in the project contract process in the CRM, from quoting to sale or possible loss.
- Provide customers with value-engineered alternative products to meet application needs.
- Maintain timely and consistent communication with sales personnel regarding the status of pending quotations.
- Secure needed information from customers to accurately complete takeoffs/job bidding/quotations and orders.
- Collaborate with the engineering or Production Departments to ensure continuity of submittal and specification issues.
- Manage the schedule of order deliveries with the customers.
- Develop relationships with a variety of customers from different market segments.
- Work closely with Product Managers, Sales Managers, and Marketing associates to stay updated on changes in pricing, products, and program parameters.
- Receive, record, and coordinate the response to all customer complaints regarding technical products and services.
- Review engineering and architectural build-outs to offer technical support on our product catalog.
- Other duties as assigned.
Qualifications
- Must have a mechanical, electrical, or manufacturing technical background.
- Degree in a STEM field is strongly preferred; technical training school diploma or certificate in a STEM field is also considered.
- This is an entry-level role; new graduates are ideal but 2 years of experience will be considered.
- Experience with Microsoft Office suite, specifically Excel.
Expectations
- Strong technical aptitude with customer service, interpersonal, and organizational skills.
- Ability to manage multiple projects with different customers simultaneously.
- Self-motivated with the ability to work independently.
- Excellent written and verbal communication skills.
- Confident, articulate, and professional speaking abilities.
- Ability to solve practical problems and deal with a variety of unknown variables.
- Ability to understand and calculate figures such as discounts, commissions, and sales order dollars.
- Ability to make decisions regarding the handling of customer issues as outlined by company policy.
- Ability to meet deadlines and prioritize workload.
- Physical ability to sit, stand, walk, stoop, kneel, crouch, or crawl, and lift up to ten pounds.
- Technical aptitude test may be provided.
Additional Information
This is an onsite, in-person position. Remote work is NOT an option. The position is temp to hire.
Benefits
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.