Shift(s) required: M-F (7:00am-9:am – 4:00PM-6:00PM, optional)
Job Title: Information Management Analyst
(Also known as Membership Systems Analyst / Data & Membership Operations Analyst)
About the Role
We're seeking a detail-oriented and tech-savvy Information Management Analyst to serve as the subject matter expert for our membership systems (HOME, SSR, Roster). In this role, you'll manage large-scale membership changes such as reorganizations, mergers, and new implementations while ensuring data accuracy, system integrity, and process efficiency.
What You'll Do
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Lead and coordinate major membership updates across HOME, SSR, and Roster in partnership with IT&S.
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Oversee system enhancements, draft work orders, and manage testing for new features.
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Maintain accurate membership data through audits and reporting.
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Serve as the go-to resource for training staff on membership systems, forms, and processes.
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Collaborate with internal teams, vendors, and external partners to ensure seamless membership transitions and reporting.
What We're Looking For
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Bachelor's degree preferred.
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2 years of experience as a Membership Analyst or similar role.
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Strong background in data management and membership systems.
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Proven ability to lead cross-functional projects from start to finish.
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Excellent communication skills with the ability to train and support others.
Top 3 Qualities for Success
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Systems & Data Management Expertise – Comfortable working in complex membership databases, ensuring accuracy and data integrity.
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Project Leadership – Skilled in coordinating large-scale changes, from planning through execution.
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Communication & Training Skills – Able to simplify processes, support colleagues, and foster collaboration across departments.