Schedule: M-F 9am-5:30pm
Pay Rate: $17-$18/hr
Type: 2 Month Contract
Job Summary
The Customer Service Representative provides advanced support to internal staff and external clients in the Property & Casualty suite of products, including Workers' Compensation, ERISA Bonds, BOP, and EPLI. This position requires strong product knowledge, problem-solving skills, and the ability to manage client concerns professionally while ensuring satisfaction.
Key Responsibilities
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Deliver advanced customer service and technical support to internal and external clients.
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Answer questions, troubleshoot issues, and resolve concerns related to Property & Casualty products.
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Identify, research, and resolve user questions and problems; escalate unresolved issues to technical or professional personnel as needed.
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Diffuse client concerns, notify management of critical issues, and ensure the best solutions are implemented.
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Manage inbound and outbound calls related to Property & Casualty products and Workers' Compensation Payment Services.
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Maintain accurate documentation of all communications.
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Demonstrate strong knowledge of Insurance Agency's portfolio, systems, and processes to ensure client satisfaction.
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Collaborate with clients, insurance carriers, and internal teams to build and maintain positive professional relationships.
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Utilize multiple software applications, including HRIS, Online Reporting System, and carrier/bureau websites, to support client needs.
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Stay current on product offerings, regulatory changes, policy updates, and industry trends.
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Contribute to process improvements by recommending and developing enhancements to procedures.
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Participate in projects, training, and other assignments as required.
Qualifications
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High school diploma or equivalent required.
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Minimum of 2 years of customer service or insurance-related experience.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.