Nesco Resource is in search of an Inside Sales Representative to work one of our clients based in Danbury, CT. Seeking a technically oriented team player with a customer-focused mindset to support sales processes and strengthen internal application support.
JOB RESPONSIBILITIES:
- Respond to inquiries from customers, manufacturer’s representatives, distributors, and agents including:
- Monitoring CRM and email for inquiries
- Request for quotation
- Pricing
- Technical product information
- Application recommendations and product selection
- Request for literature and/or samples
- Sales lead processing
- Follow-up sales leads promptly (within hours)
- Assist in the distribution of sales leads and inquiries to sales team
- Using CRM (HubSpot) contact database to capture leads and lead responses as appropriate
- Maintain contact database in CRM
- Enter and update customer contacts
- Attach correspondence to contact records where appropriate
- Enter and update sales opportunities where appropriate
- Proactive customer contact
- Follow-up on quotes issued
- Initiate conversations with dormant customers
SUPPORT:
- External
- Technical support for customers, reps, agents, and distributors
- Organize the distribution of sales samples and literature as required
- Internal
- Assist Sales Manager in the preparation of reports including recording and sorting orders, key accounts, new customers, and other key process indicators to assist in analyzing and forecasting the business.
- Assist Sales Manager with collecting and quantifying customer opportunities for forecasting purposes.
- Work the company booth at tradeshows as necessary including set-up, tear-down, direct prospect/customer interaction, and lead processing.
- Assist Sales Manager with establishing key account pricing structures
- Assist Marketing with the preparation of datasheets by advising product performance specifications
- Assist Marketing with pricing information as required
KNOWLEDGE:
- Technical and commercial knowledge of company product families including:
- Specifications, pricing and discount structure
- Applications
- Product features and selection
- Competitive products and technology
- Advantages of company products
- Part number schemes
- Fundamental troubleshooting
- Related internal processes
- Quote generation and follow-up
- Sales lead processing
- Contact database maintenance
SKILLS:
- Proficient in the use of computers, software, and business machines including:
- Microsoft Office products with emphasis on Excel and PowerPoint
- CRM (HubSpot is a positive)
- Basic office equipment such as: telephone, fax, copier, scanner
- Business writing
- Compose thoughts and ideas clearly and concisely, using proper grammar, punctuation, and spelling
ABILITY:
- Effective in communication and negotiation
- Listen to customers and representatives to understand their requirements
- Effectively communicating technical and commercial ideas to a diverse audience
- Influence customers to choose company solutions for appropriate applications
- Take an organized approach to ensure a timely, accurate response to inquiries
- Balance both the needs of the business and the needs of the customer
- Resolve conflict when necessary
- Articulate complex ideas clearly and concisely using both written and verbal formats
BEHAVIOR:
- Professional Conduct
- Adhere to company policy manual
- Courteous and respectful to others and their opinions
- Accept constructive criticism
- Suggest improvements / solutions
- Inspire others
- Be resourceful, overcome obstacles
- Take the initiative
- Be open-minded
- Be honest in your actions and communications
ADDITIONAL INFORMATION:
- Direct hire with benefits
- 1st shift, Monday – Friday, 8:30am – 5pm
- A passionate, entrepreneurial culture where your ideas matter
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.