Job Title: Service Administrator
Job Type: Full-Time
Location: Clifton Park
Pay Range: $24-$28/hr
Position Summary:
The Service Administrator is responsible for coordinating service activities, dispatching technicians, and supporting parts and warranty processes within a high-volume service department. This role ensures efficient operations and promotes exceptional customer service through timely support, accurate record-keeping, and effective communication.
Key Responsibilities:
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Promptly answer and manage service department calls; log and schedule maintenance service contract customers.
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Dispatch and support Field Service Technicians for efficient and timely coverage.
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Coordinate parts acquisition, warranty processing, and mail handling.
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Maintain service contracts, startup documentation, and department records.
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Generate and manage time and material quotes, service adjustments, and material requisitions.
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Track and verify daily technician time entries and support reporting needs (monthly, quarterly, annually).
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Provide copies of service and preventative maintenance reports and file relevant agreements.
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Support departmental goals by analyzing workflows, suggesting improvements, and maintaining best practices in customer service.
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Participate in emergency response efforts as required.
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Perform additional administrative duties as needed.
Qualifications:
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Associate's degree in Business or equivalent combination of education and experience.
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Minimum of 2 years' experience in service coordination, dispatch, or administrative support.
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Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and relevant ERP/CRM software (e.g., Microsoft Dynamics GP, WennSoft).
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Strong problem-solving, organizational, and multitasking skills.
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Excellent verbal and written communication with a customer-first mindset.
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Ability to remain calm under pressure and handle multiple demands.
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Strong interpersonal skills; team-oriented with a focus on collaboration and professionalism.
Physical & Mental Requirements:
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Ability to sit for extended periods and perform repetitive motions.
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Must be able to move or adjust objects up to 10 lbs.
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Ability to effectively communicate in-person, by phone, and electronically.
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Strong decision-making and critical-thinking skills in high-pressure situations.
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Capacity to understand and comply with regulatory programs (e.g., OSHA, EPA, NFPA).
Additional Information:
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Reports to: Operations Manager
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Works independently and takes ownership of tasks with minimal supervision.
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Exposure to confidential data (e.g., service reports, internal records, pricing).
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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