Lead the Parts Department by providing the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales, inventory control and expense control. Attracts, retains, and effectively coaches Parts Department personnel.
Essential Duties and Responsibilities
- Leads Parts Department to achieve parts metrics and goals to achieve financial performance that is aligned with overall dealership financial and operational objectives
- Work with the Parts and Product Support GM to identify growth opportunities
- Monitors parts sales to assure achievement of budgeted sales and profit goals
- Help develop and implement a twelve-month continuous parts promotion and advertising program coordinated with Service and Sales Department promotions
- Promote use of manufacturer programs to further parts sales to external customers.
- Maintain an accurate and effective parts inventory control system that includes proper counter procedures to achieve management's goals for percent fill customer service and inventory turnover
- Make maximum use of all appropriate order discount programs.
- Submit all warranty claims and return claims within the required time frame to receive maximum credits allowed
- Resolve customer complaints relative to parts with a focus on customer satisfaction and retention of all customers. Eliminate the cause of customer complaints whenever possible
- Control and maintain proper lead communication to promote follow up calls and additional parts business
- Conduct a perpetual or annual physical inventory of all parts and related inventories.
- Maintain all departmental tools, equipment, and vehicles in good working order
- Wear closed toe shoes and dress appropriately to work indoors as well as outdoors
- Perform other duties or functions as so directed by management in line with the objectives of the dealership
Qualifications and Experience
- Dealership parts and service sales experience
- Dealership management experience
- Experience with Komatsu and/or Takeuchi Equipment
- Expertise in employee development and retention
- High Level of Self-Motivation and Sales-Drive
- Detail Oriented with Strong Organization Skills
- Skilled in Priority Management and Goal Completion
- Skilled in Communication via the Phone, Email, and in Person
Working Conditions
- Warehouse environment: Dressed to work indoors as well as outdoors. Close-toed shoes are required.
Education and Experience
- Experience in warehouse and inventory management
- Competent in utilizing technology
- Mechanical aptitude and experience in heavy equipment industry required
- Excellent verbal and written communication skills
Compensation and Benefits
- Competitive pay
- Health, dental and vision insurance
- Company paid short term disability
- Company paid basic life insurance
- Supplemental term life insurance and long-term disability
- 401k with company match
- Paid time off
- 8 paid holidays
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.