Job Description
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Perform skilled infrastructure/structured cabling work in the installation, service and maintenance, repair, and alteration of low voltage category cabling, fiber optic cabling, communications cablin,g and other various low voltage cabling systems. Complete physical installations and removal of structured cabling components, cabinets, pathway systems (cable tray), move equipment, racks, and related communications infrastructure materials.
Primary Roles & Responsibilities
- Perform installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment, and other various low voltage related systems such as Category 3, Category 5, Enhanced Category 5, Category ,6 and Fiber Optic Structured Cable Distribution Systems.
- Evaluate, diagnose, and troubleshoot cabling infrastructure systems and perform repairs as necessary.
- Perform upgrades and additions to cabling infrastructure systems to increase functionality and usability.
- Travel usually within a 2-hour radius (but could be more) to customer locations, performing service work as needed. Position pays for travel time.
- Manage work tickets according to customer SLA's using the Service Now ticketing system.
- Must have basic computer skills such as Microsoft 365, WebEx, Putty, Wireshark
- Must be available when the work is requested. Working hours can be early mornings or late evenings Mon - Sat and sometimes Sunday with advanced notice, but most work is Mon-Fri 7am-7pm.
- Tech must be available Mon - Sat. Work hours vary and can be early morning or late night and Sat/Sun with notice.
- Must be able to be part of a paid rotating on-call schedule with other technicians.
- 40 hours not guaranteed
Education/Experience Requirements
- Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.
- Minimum 2 years' experience installing, servicing, and maintaining low voltage cable infrastructure systems such as Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems.
- Proven ability to install, terminate & test low voltage cables & fiber optical cables to include twisted pair cable, coax, power limited tray cable, stranded & solid conductor low voltage cable, single mode & multi-mode fiber optical cables.
- Industry and manufacturer-specific experience and/or certifications preferred (examples: BICSI, Panduit, Commscope, Siemens, Corning, Leviton, Ortronics, AV, Fiber Optic, Paging, etc).