Nesco Resource has partnered with a well-established nationally recognized company with a long-standing presence in critical infrastructure and public service.to identify a Case Management Associate/Admin Assistant.
This is a temporary position for approximately 6 months with a high probability of opportunity for extension
Schedule: This is a hybrid role working 3 days/week in Manhattan and 2 days remote
*Candidates must be willing to work fully onsite until training is completed
Pay range:$25 -$30/hr
Job Description
Maintain accurate and up-to-date records of employees sick absences, including dates, duration, and any relevant notes, ensuring compliance with company policies and legal requirements
Organize and manage confidential employee health records, ensuring they are securely stored and easily accessible for authorized personnel while adhering to privacy regulations like HIPAA or GDPR
Answer incoming calls and emails from employees, managers, or external parties related to sick leave, providing accurate information and guidance regarding company policies and procedures.
Offer support to employees experiencing health issues by explaining their sick leave entitlements, potential accommodations, and the steps they need to take when reporting an illness or returning to work.
Provide support with customer escalations and related service requests
Facilitate controlling lost time and accuracy in time reporting by partnering with managers and first line supervisors.
Provide support for all lines of communication utilized by Sick Absence Management
Commit to established curriculum to ensure progression in the knowledge, skills and experiences to provide exceptional service and to act as a strategic partner to customer organizations.
Provide general HR and EWC support as needed while performing other related tasks, projects, and assignments as required.
Required Skills:
Required relevant work experience will include a minimum of two years' work experience in a Customer Service-related capacity.
Ability to become proficient in Cority, The Care Management System, and HCM and is required to ensure progression in knowledge and skill for a Sick Absence Coordinator.
Ability to handle sensitive and confidential information in a discrete and professional manner.
Strong interpersonal, communication, and presentation skills are required
Proficiency in personal computing applications Microsoft Office are required
Flex Skills: Professional Experience in Health Care (preferred not required)Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.