Lockbox Processing Associate

Job Title: Remittance Processor/Lockbox Processing Associate 
Location: Onsite
Schedule: 1st Shift | Monday – Friday | 8:00 AM – 4:30 PM
Hours: 38–40 hours/week (attendance is critical)

Position Summary

Under direct supervision, the Remittance Processor accelerates the receipt and processing of client remittance data and prepares checks and related information for clearing. The role follows standard bank operating procedures and ensures accurate, timely data handling for clients and internal service partners.

Key Responsibilities

• Open and sort incoming mail, extracting paper invoices and payments

• Prepare and batch remittances and invoice data for processing

• Follow corporate and departmental policies and procedures

• Participate in cross-training for coverage in key functional areas (e.g., mail sort, keying, reassociation, data entry)

• Perform other duties as assigned

Required Qualifications

• High school diploma or equivalent

• Ability to read and follow instructions

• Strong eye-hand coordination and manual dexterity

• Ability to operate general office equipment

• Flexibility to work additional hours as needed

• Ability to cope with change and manage pressure effectively

• Meet production and accuracy standards within 90 days of training completion

Preferred Qualifications

• Prior experience in lockbox, remittance, or item processing

• 10-key data entry proficiency

• Experience with PC and keyboard operations

• Office experience

Core Competencies

• Works independently and meets deadlines in a fast-paced, production environment

• Detail-oriented with strong work commitment

• Accepts feedback and adapts to changes

• Demonstrates Key Values: Teamwork, Respect, Accountability, Integrity, and Leadership