SOW PROJECT - 12 months
8am - 5pm
Onsite at Parker Alton, Irvine, CA office.
Background:
The integration of the technical services organization has been underway since the acquisition. This process necessitates additional support to answer customer queries within Salesforce until the migration into PHConnect is complete.
Scope of Work:
During the course of this engagement, Contractor shall perform the following services or any others mutually agreed:
1) Administrate Salesforce inbox for joint Tech Pubs organization
a. Screen customer: reviewing account/validate organization domain, emails
b. Update Salesforce case details
c. Assign case to correct queue/individual
d. Complete revision checks for customers if manual is not in PHConnect
e. Coordinate with PHConnect team to ensure requested documents are
uploaded and available for customers
f. Assist customers/approved third party MRO's with PHConnect sign ups and migrations
2) Administrate Salesforce inbox for joint Technical Support organization
a. Screen customer: reviewing account/validate organization domain, emails
b. Update Salesforce case details
c. Assign case to correct queue/individual
Level and Period of Performance:
Anticipate requiring one
(1) Admin up to 40 hours weekly for a period of up to twelve
(12) months.
This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident [ "green card” holders] or have refugee or asylee status).
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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8am - 5pm
Onsite at Parker Alton, Irvine, CA office.
Background:
The integration of the technical services organization has been underway since the acquisition. This process necessitates additional support to answer customer queries within Salesforce until the migration into PHConnect is complete.
Scope of Work:
During the course of this engagement, Contractor shall perform the following services or any others mutually agreed:
1) Administrate Salesforce inbox for joint Tech Pubs organization
a. Screen customer: reviewing account/validate organization domain, emails
b. Update Salesforce case details
c. Assign case to correct queue/individual
d. Complete revision checks for customers if manual is not in PHConnect
e. Coordinate with PHConnect team to ensure requested documents are
uploaded and available for customers
f. Assist customers/approved third party MRO's with PHConnect sign ups and migrations
2) Administrate Salesforce inbox for joint Technical Support organization
a. Screen customer: reviewing account/validate organization domain, emails
b. Update Salesforce case details
c. Assign case to correct queue/individual
Level and Period of Performance:
Anticipate requiring one
(1) Admin up to 40 hours weekly for a period of up to twelve
(12) months.
This role is subject to compliance with the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR), which requires the incumbent to be either a US citizen, lawful permanent resident [ "green card” holders] or have refugee or asylee status).
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.