ESSENTIAL JOB FUNCTIONS:
Supervisor
- Support and Ingrain Company Core Values, Core Focus, and Three Uniques
- Hire, Train, Coach, and Guide After Sales Team
- Conduct Quarterly Conversations and Annual Reviews
- Manage Staffing Schedules
- Work with After Sales and Outside Sales Team to Investigate and Resolve Escalated Issues
- Create and Maintain Departmental Processes and SOPs
- Oversee Quality Control
- Reporting
- Special Project as Needed
Technical Support
- Provide Appliance Technical Support for Homeowners, Dealers, Service Providers, Customer Service and Outside Sales
- Parts Support
- Dispatch and Follow Up on Service Authorizations
- Manage Service Logs
- Create, Distribute, and Assign Service Request Forms
- Locate New Service Providers as Needed
- Maintain and add Servicer Account Information
Backup Support
- After Sales Team
- Customer Experience Manager
EDUCATION AND EXPERIENCE:
- Minimum of 1-3 years' experience in a Supervisor role, preferably with Appliance Warranty Support. Refrigeration knowledge is a plus.
- An Associate Degree is preferred but not required.
- Ability to multi-task and handle a high volume of incoming calls.
- Must be able to prioritize workload in an organized fashion.
- Detail oriented, professional attitude, reliable.
- Ability to communicate effectively verbally and in writing.
- Ability to interact with customers, employees and vendors in a professional manner.
- Ability to work independently with emphasis on accuracy and timeliness.
- Proficiency in Microsoft Office to include Outlook, Excel and Word.
GENERAL INFORMATION:
- Work Hours: Monday thru Friday, 8:00 am – 5:00 pm
- Drug Free and Smoke Free Workplace
- Medical / Dental / Vision
- Life Insurance
- Long Term Disability Insurance
- PTO – Paid Time Off
- Paid Holidays
- Employee Assistance Program
- Retirement Plan
- Tuition Reimbursement
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.