We are looking for team members that are assertive, self-motivated, hardworking and results-oriented.
We share the vision of where we are going and provide traction in how to execute this vision. We believe in transparency and believe in being open and honest with one another, saying what needs to be said with respect and confidence so we can become a more healthy, cohesive team serving our clients or customers.
ESSENTIAL JOB FUNCTIONS:
- Technical Support
- Provide claims support via phone to Homeowners, Outside Sales, Dealers and Service Providers.
- Parts Support
- Dispatching and following up on service authorizations to providers.
- Recording and Updating Service Log in HubSpot
- Incoming Calls
- Creating / Distributing / Assigning Service Request Forms
- Communicating Service Updates
- Finding New Service Providers as Needed
- Maintain / Add Servicer Account Info (Hub Spot & Zen Locator)
EDUCATION AND EXPERIENCE REQUIRED:
- Experience with appliances preferred but not required.
- Prefer candidate with claims experience.
- Ability to multi-task and handle a high volume of incoming calls.
- Must be able to prioritize workload in an organized fashion.
- Detail oriented, professional attitude, reliable.
- Ability to communicate effectively verbally and in writing.
- Ability to interact with customers, employees and vendors in a professional manner.
- Ability to work independently with emphasis on accuracy and timeliness.
- Proficiency in Microsoft Office to include Outlook, Excel and Word.
GENERAL INFORMATION:
- Work Hours: Monday thru Friday, 8:00 am 5:00 pm
- Drug Free and Smoke Free Workplace
- Benefits Offered
- Medical / Dental / Vision / Life / LTD Insurance
- PTO Paid Time Off
- Paid Holidays
- Retirement Plan
- Tuition Reimbursement
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.