Must Have:
Ability to organize and prioritize many different tasks and respond accordingly
Attention to detail, data accuracy, communicates effectively, self-starter, nimble learner
Business Writing
JOB DESCRIPTION
With minimal supervision in a distributed workforce, provide service to the company's clients and their brokers. This includes a high volume of routine to moderately complex issues and inquiries for small market clients. Provide support on client servicing and operations related items, including client implementation, renewals, maintenance, analysis, and problem resolution.Consistently deliver a high level of service to achieve and maintain high client and broker satisfaction levels and support client and member retention. Perform all requirements needed to implement new and renewing clients from start to finish. Determine appropriate group structure, enter data into appropriate systems, install standard rates and products, and issue group welcome notifications and documents within established time frames. Participate in online installation meetings to analyze customer requirements, system capabilities and provide recommendations for structure and membership to support group s routine to moderately complex requirements. Analyze customer requirements, provide education on our capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support group requirements within business standards. Review new and renewing group structure, eligibility, and rates to ensure accurate group billing, reporting requirements, and member benefit availability. Research, resolve and accurately respond to inquiries from clients, brokers, and business partners. Obtain and verify partner (broker) licensing information to ensure commissions records are accurate. Coordinate with business partners to resolve membership/billing issues by conducting audits of company and group files both manually and electronically; recommend resolutions and report results. Identify revenue growth opportunities when communicating with clients and brokers and forward leads to appropriate sales partners. Identify at-risk client and brokers, based on established triggers, and notify sales partners to help retain business. Manage process for producing documents to compile contracts, including policies, amendments to the contract, 5500 forms etc., edit specifications to ensure legal obligations are met. Comply with data integrity and security policies. Job Specifications Typically has the following skills or abilities: Two to four years Customer Service or Account Service experience, or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues Excellent communication and interpersonal skills to effectively communicate with internal and external business partners Critical thinking and analytical, with a solution-oriented approach to work Must be detail oriented and accurate Strong organization and time management skills to prioritize multiple tasks Proven problem solving, negotiations and decision-making skills Ability to work well and be comfortable with ambiguity and change Demonstrate proficiency in MS Office applications Ability to type 35 wpm Must be available to work within the full range of division hours of operation
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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Ability to organize and prioritize many different tasks and respond accordingly
Attention to detail, data accuracy, communicates effectively, self-starter, nimble learner
Business Writing
JOB DESCRIPTION
With minimal supervision in a distributed workforce, provide service to the company's clients and their brokers. This includes a high volume of routine to moderately complex issues and inquiries for small market clients. Provide support on client servicing and operations related items, including client implementation, renewals, maintenance, analysis, and problem resolution.Consistently deliver a high level of service to achieve and maintain high client and broker satisfaction levels and support client and member retention. Perform all requirements needed to implement new and renewing clients from start to finish. Determine appropriate group structure, enter data into appropriate systems, install standard rates and products, and issue group welcome notifications and documents within established time frames. Participate in online installation meetings to analyze customer requirements, system capabilities and provide recommendations for structure and membership to support group s routine to moderately complex requirements. Analyze customer requirements, provide education on our capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support group requirements within business standards. Review new and renewing group structure, eligibility, and rates to ensure accurate group billing, reporting requirements, and member benefit availability. Research, resolve and accurately respond to inquiries from clients, brokers, and business partners. Obtain and verify partner (broker) licensing information to ensure commissions records are accurate. Coordinate with business partners to resolve membership/billing issues by conducting audits of company and group files both manually and electronically; recommend resolutions and report results. Identify revenue growth opportunities when communicating with clients and brokers and forward leads to appropriate sales partners. Identify at-risk client and brokers, based on established triggers, and notify sales partners to help retain business. Manage process for producing documents to compile contracts, including policies, amendments to the contract, 5500 forms etc., edit specifications to ensure legal obligations are met. Comply with data integrity and security policies. Job Specifications Typically has the following skills or abilities: Two to four years Customer Service or Account Service experience, or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues Excellent communication and interpersonal skills to effectively communicate with internal and external business partners Critical thinking and analytical, with a solution-oriented approach to work Must be detail oriented and accurate Strong organization and time management skills to prioritize multiple tasks Proven problem solving, negotiations and decision-making skills Ability to work well and be comfortable with ambiguity and change Demonstrate proficiency in MS Office applications Ability to type 35 wpm Must be available to work within the full range of division hours of operation
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.