Position Summary
We are seeking a detail-oriented and adaptable professional to support operational and administrative tasks within a dynamic banking environment. This position requires standing for extended periods and the ability to lift up to 20 pounds. The ideal candidate will demonstrate strong problem-solving abilities, excellent customer service skills, and the flexibility to manage a broad range of responsibilities in a fast-paced setting.
Essential Job Duties
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Perform moderate execution tasks within defined parameters and contribute to process improvements as needed.
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Administer procedures, documentation, analysis, and reporting related to credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance.
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Ensure documentation compliance and accuracy for moderately complex activities.
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Respond to moderately complex customer inquiries, complaints, and service requests with limited supervision.
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Refer more complex issues to senior-level staff or supervisors.
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Support operational workflow and contribute to change initiatives or process redesign.
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Responsible for generating regular reports and data analysis.
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Perform duties across multiple functional areas rather than within a single role.
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Recommend and implement solutions to routine problems.
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Operate independently in routine tasks while working under moderate supervision.
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Perform other duties as assigned.
Physical Requirements
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Must be able to stand for extended periods.
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Must be able to lift up to 20 pounds.
Required & Preferred Qualifications
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1–3 years of experience in an operations or administrative role.
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High School Diploma or GED required; College degree preferred.
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Proven ability to work effectively in a team-oriented environment.
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Open-minded, adaptable, and responsive to change.
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Excellent verbal and written communication skills.
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Strong interpersonal and customer service abilities.
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Demonstrated leadership and decision-making skills.
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Ability to work under pressure and meet deadlines.
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Strong analytical, research, and problem-solving capabilities.
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Proficiency in 10-Key with high speed and accuracy.
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Comfortable using multiple computer systems and applications.
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Proficient in Microsoft Office (Word, Excel, Outlook).
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Intermediate understanding of accounting principles.
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Familiarity with banking policies, loan documentation, and government regulations.
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Ability to independently manage monetary transactions and processing functions.
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Knowledge of payment delivery channels including OLDS, Lockbox, ACH, and wires.
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Ability to perform both scheduled and unscheduled maintenance tasks.
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Capable of managing high transaction volumes while maintaining accuracy.
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Proven ability to meet production targets and service-level agreements.
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Skilled at handling and diffusing complex customer service situations.
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May assist with onboarding and training new team members.
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Ability to work independently with minimal supervision.
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Exceptional attention to detail and organizational skills.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.