Job Summary:
The Digital Workplace Administrator is responsible for administering the IT systems used to support the digital workplace experience. They assist with handling the first line interaction with our business customers and are responsible for troubleshooting and resolving issues found within the digital workplace systems in a timely manner. They are also responsible for hardware configuration, installing software, testing and assisting with the implementation of new technologies. To ensure success as a Digital Workplace Administrator, you should have entry level knowledge of computers and operating systems, ability to be meticulous with details, follow verbal and written instructions, and see your work through to completion.
Primary Responsibilities:
- Manage & maintain the company's digital workplace platform.
- Performs initial troubleshooting and problem resolution support for Digital Workplace Systems.
- Responsible for providing professional, courteous, and consistent customer service to business customers.
- Responsible for installing, maintaining, and troubleshooting hardware, personal computer operating systems, mobile devices, and application software via Intune, AirWatch and other various RMM solutions.
- Assists technical resources in various project tasks as assigned.
- Ability to prioritize and manage several milestones and projects efficiently.
- Works with third party vendors as necessary for problem resolution.
- Create and maintain End-User documentation to promote self-service through in-house knowledge base as well as technical documentation for internal IT use through confluence, and AI bot training.
- Responsible for support in person and digital meetings. May include operating broadcasting equipment or other production hardware / software.
- Complete tech Life cycle includes asset management for personal computing devices, Microsoft teams meeting rooms, and digital signage.
Other Roles and Responsibilities:
- Support customers in a limited capacity via multiple channels – Phone, Walk-up, email, & portal submitted incidents & requests as needed.
- Own the proactive support of our in-office technology solutions, such as digital signate and conference room audio/video equipment.
Required Skills:
- Excellent communication skills with the ability to interface with all levels within the organization.
- Ability to drive results with a sense of urgency relative to the end user.
- Ability to use available resources to research an issue to provide a resolution.
- Exceptional customer service skills with the ability to go above and beyond for the customer.
- Excellent organizational, follow through and multitasking abilities.
- Ability to adapt well to a fast-moving environment.
Minimum Education and Experience:
- Preferred of 0-1 year of technical experience supporting and maintaining personal computers and desktop applications in a business environment.
- Demonstrated knowledge of, and experience in supporting Microsoft Windows desktop infrastructure and related technologies.
- Preferred associate degree in computer science, Information Technology, Engineering, or other equivalent experience.
- Must have working knowledge of personal computers as well as familiarity of local area networks and cabling topologies.
- Preferred systems experience Intune, Desktop Central, VMWare, AirWatch, Apple Business Manager, Jira, and Genesys Cloud.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.