Pay Rate: $17/hr
Shift: Monday – Friday 8am – 5pm
Job Summary:
This role is responsible for performing soft collections on outstanding receivables while delivering exceptional customer service. The ideal candidate will build strong partnerships with customers and work collaboratively with credit analysts to resolve payment issues and maintain healthy cash flow.
Key Responsibilities:
- Soft Collections and Customer Communication:
- Contact customers via phone, email, and other channels to follow up on overdue invoices in a respectful and customer focused manner.
- Document all collection activities, customer interactions, and payment commitments.
- Ensure a positive experience through the collections process.
- Build and maintain strong customer relationships by understanding their needs and demonstrating a commitment to finding a mutual beneficial solution.
- Provide prompt and clear responses to customer inquiries about account status, billings, and payments.
Qualifications:
- Proven experience in collections, accounts receivable, or customer service in business to business (B2B) environment
- Strong interpersonal and communication skills, with the ability to navigate challenging conversations while maintaining positive relationships.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.