5 years required
INTRO
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you ll travel the world, grow your expertise, and become the best version of you. As you embark on a new journey, you ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
WHY YOU LL LOVE THIS JOB
This job is a member of the Digital Customer Experience team within the Customer Experience Organization at American Airlines.
In this position, you'll work within a cross-functional team where you'll influence product and design decisions and help scale design practices across the enterprise through design systems and emerging AI-enabled workflows.
You'll get to showcase your experience and knowledge in interaction / visual design, information architecture, user research, UX strategy, and the application of emerging technologies such as generative AI.
WHAT YOU LL DO
This list is intended to reflect the current job, but there may be additional essential functions (and certainly non-essential job functions) not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate, observing any legal obligations including any collective bargaining obligations.
Contribute to and evolve design system artifacts, patterns, and documentation while identifying opportunities to leverage AI to improve scalability, consistency, and efficiency across the design system.
Explore, prototype, and advocate for the use of AI tools and workflows within UX design processes, enabling teams to automate repetitive tasks and enhance design quality and speed.
Influence outcomes and Product Owner decisions based on UX best practices, design principles and research, using agile methodologies.
Collaborate with Engineering to find the most effective, expedient and efficient way to implement solutions, including exploring AI-enabled approaches to accelerate design and development workflows.
Collect, analyze, present and action feedback and manage changes to UX deliverables.
Present work clearly and compellingly to stakeholders, leveraging storytelling and presentation skills.
Provide timely status updates (including work left to do, issues and risks) using project management tools like Rally, Jira, Aha!, etc.
Communicate effectively with all team members to get work done.
Design the visual style, interface and interaction flow of applications and experiences that adhere to and evolve design system standards, patterns, and scalable design practices.
Develop conceptual diagrams, wireframes, visual mockups and prototypes that consider systems thinking, information architecture, and opportunities for reusable patterns and AI-assisted design workflows.
Create research strategies based on desired outcomes and develop usability test plans, scripts and scenarios for prototypes. Regularly formulate and test hypotheses during design iterations.
Use research techniques (heuristic reviews, user interviews, remote unmoderated and in-person testing) to determine ease-of-use and comprehension of designs and ideas.
Lead end-to-end UX design processes, from ideation through execution.
Mentor and guide other Designers to foster growth and collaboration.
Ensure designs are responsive and adaptive for both desktop and mobile platforms.
ALL YOU LL NEED FOR SUCCESS
Minimum Qualifications – Education & Prior Job Experience
Bachelor's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
3 years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Experience working closely with Engineers from inception through implementation in an agile environment
Experience collaborating effectively across disciplines, product lines, roles, geographical and time zone boundaries
Knowledge and proficiency using remote unmoderated testing tools and moderated testing devices and platforms
Experience in responsive, adaptive and accessible designs
Experience with design for mobile app (iOS and Android), desktop and web applications
Preferred Qualifications – Education & Prior Job Experience
Master's degree in human computer interaction, human factors engineering, computer science, visual design, library sciences or other related discipline, or equivalent experience or training
5 years of experience as a UX practitioner with a background in user experience design, interaction design or similar
Experience with accessibility standards, including WCAG 2.0 AA compliance, localization and inclusive design
Experience working with or contributing to design systems, including creating reusable patterns, documentation, and scalable design solutions
Proven ability to work in Product and DesignOps environments to meet evolving organizational needs
Skills, Licenses, and Certifications
Strong skills in modern design and prototyping tools (Figma, Adobe CC, etc.)
Understanding of HTML, CSS, JavaScript and other frontend development languages
Advanced analytical skills dealing with complex data problems and implementing sustainable solutions
Strong organizational skills and the ability to label, classify and intelligently build flows and wireframes for complex computer applications are a plus
Ability to manage multiple concurrent projects and communicate effectively with non-technical users
In-depth understanding of both qualitative and quantitative research methods
Strong understanding of user-centered design principles and a solid grasp of trends in web and app design
Experience or strong familiarity with emerging technologies such as generative AI, including applying AI tools to design workflows, prototyping, or research activities
Proficiency in using project management tools (Rally, Jira, Aha!, etc.) to track progress and report status
Storytelling and presentation skills to effectively communicate design decisions
Top 3 Mandatory Skills and Experience
Design System Ownership Experience
Advanced Figma Design Skills
AI workflow implementation Experience
Nice to Have Skills and Experience
UX/UI Product Design
Executive presentation skills
UX Research
Describe a great candidate that you are looking for and what skills and experience they will have:
We are looking for a Product Designer with strong Design Systems experience and an interest in AI-enabled workflows to help evolve and scale American Airlines enterprise design system. The ideal candidate combines systems thinking, UX craft, and cross-functional collaboration skills with curiosity around how AI can accelerate design, documentation, and design-to-development workflows. This person should have experience designing scalable component libraries, reusable patterns, and usage guidance while partnering closely with Product and Engineering teams to drive consistency and usability across digital products.
Strong candidates will have experience working within enterprise-scale design systems, familiarity with frontend implementation concepts, accessibility standards, and modern UX practices, and an interest in emerging AI-enabled tooling such as Figma AI, design-to-code workflows, automation, or prompt-based systems. We are especially looking for someone who can help modernize and scale how design systems operate by improving reusable workflows, enabling product-level patterns and extensions, and helping define AI-ready design practices that support faster, more consistent delivery across teams.
What is the team environment and structure like?:
This role belongs inside the User Experience Team under the Customer Experience Division. Specifically the Aileron Design System squad comprised of a Product Owner, a Scrum Lead, and 7 Engineers distributed between DFW and HYD, and not 2 DS Designers.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
