Unclaimed Property Hotline Representative
Project Overview
This is a temporary project running from July through the end of November and will be completed in two phases:
Phase 1:
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Receive emails and enter information into the Unclaimed Property system.
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Process and maintain accurate records of submitted information.
Phase 2:
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Answer inbound calls from customers regarding Unclaimed Property inquiries.
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Assist customers by researching issues, providing information, and resolving concerns.
This role serves as the first point of contact and liaison between Unclaimed Property and its current and potential customers. The position is responsible for delivering excellent customer service while effectively resolving customer inquiries and concerns.
Responsibilities:
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Manage inbound calls in a timely and professional manner.
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Follow established call center scripts and procedures.
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Identify customer needs, clarify information, research issues, and provide solutions.
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Document customer interactions accurately.
Document Control
Responsible for retrieving, organizing, and maintaining records and correspondence.
Responsibilities:
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Sign for incoming registered and certified mail.
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Sort and distribute incoming mail.
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Create digital copies of documents for retention purposes.
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Maintain records of incoming packages.
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Prepare and process outgoing correspondence.
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Correct and forward misdirected mail.
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Coordinate express deliveries when needed.
Data Entry
Responsible for accurately entering and maintaining information within company systems.
Responsibilities:
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Transfer data from paper documents into electronic databases and systems.
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Enter information provided directly by customers.
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Verify data accuracy against source documents.
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Update existing records as needed.
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Retrieve information from databases and electronic files.
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Sort and organize paperwork after entry to ensure proper record retention.
Work Schedule
Hybrid Position
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Candidates must be willing and able to work onsite as needed.
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Work location and schedule may vary based on business needs and project phase.
Required Skills
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Data entry experience
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Record keeping and document management
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Customer service experience
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Phone and call center experience
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Strong attention to detail
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Basic computer proficiency
Preferred Qualifications
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High School Diploma or GED
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Previous administrative, call center, or clerical experience
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
