Description:
As a Technical Service Representative, you will serve as an onsite representative. You will be looked upon to provide the customer with product and technical know-how to ensure our automotive coatings products and services outperform competitors. This position reports to the Optima Solutions Site Manager and you will be based onsite in Sterling Heights Michigan
Key Responsibilities
•Support the ongoing activities of onsite *** customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues.
•Ensure plant operations are functional and provide the customer with proactive support as needed.
•Communicate updates to Technical and account management effectively and efficiently.
•Perform tasks at the direction of the leadership while ensuring Health, Safety, and Environmental protocol is always followed.
•Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary.
•Effectively explains complex ideas to both technical and non-technical audiences to ensure customer needs are met.
•Participate in weekly meetings with technical experts to review site projects and activity.
•Engage daily with customers to provide feedback from collected data; answer questions and provide recommendations as needed.
•Record weekly inventories, place material orders and communicate status both externally and internally.
•Use digital tools to capture critical data and facilitate problem solving.
•Provide sales support to maintain/expand business and ensure effective start-up of new products.
•Support any special projects needed.
Qualifications
•This position is a floater position to help coverage within the Shop
•Working a 2nd Shift or 3rd shift, Flexibility along with occasional mornings. Weekends.
•HS diploma or equivalent is required
-Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.)
•Comfortable working in a customer production environment, around automated equipment, and be able lift ~30 lbs. on a limited basis.
•Works collaboratively with team members to address and overcome challenges.
•Demonstrated strength in fostering clear, collaborative communication at every organizational level.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
