Overview
Client is seeking a Senior Business Process Analyst to support project work across development, process, and recruitment-related initiatives. This role will create Salesforce user stories, translate business use cases into developer-ready requirements, and identify opportunities to improve business processes, procedures, and systems.
Core Responsibilities
- Develop, research, test, and implement business process improvements, procedures, and system changes.
- Create Salesforce tickets and user stories based on business use cases and stakeholder requirements.
- Translate business needs into clear functional requirements and actionable guidance for development teams.
- Evaluate information and recommend improvements to business processes and systems.
- Research external market practices and internal business operations to identify patterns and best practices.
- Develop business process models, procedures, workflows, and future-state recommendations.
- Lead teams in evaluating and implementing process improvement strategies.
- Identify and document the business impacts and benefits of proposed process and system changes.
- Serve as a subject matter expert for business requirements, process improvements, and system enhancements.
- Interview stakeholders to identify and document business needs and requirements.
- Review technical design deliverables to confirm alignment with business objectives.
- Support user acceptance testing, defect reporting, and issue resolution.
- Develop training materials, change communications, process manuals, presentations, and supporting documentation.
- Provide post-implementation support, including problem resolution, procedural adjustments, and change management.
- Mentor others on requirements methodology and business analysis best practices.
Essential Qualifications, Skills, and Technologies
- Bachelor's degree in Business Administration or a related field, or equivalent experience.
- 4 years of experience with data gathering, research, analytics, problem identification, and presenting solution recommendations.
- 4 years of experience with financial and risk analysis, business-case preparation, and cost-benefit analysis.
- 4 years of in-depth experience with project planning techniques and methodologies.
- 4 years of experience with business process analytics using Excel, flowcharts, activity diagrams, and workflow models.
- Experience creating Salesforce tickets, user stories, business requirements, and acceptance criteria.
- Experience translating business use cases into requirements for development teams.
- Experience with business process modeling, process improvement, and system-change initiatives.
- Experience supporting user acceptance testing, defect reporting, and resolution.
- Ability to document, propose, negotiate, and present business approaches and solutions.
- Strong understanding of business impacts, project interdependencies, and system interfaces.
- Experience facilitating stakeholder meetings and negotiating across organizational levels.
- Ability to communicate effectively with technical and non-technical stakeholders.
Work Details
- Remote role.
- US-based opportunity supporting all US time zones
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
