Site Support Specialist II - CAES

$55 - $60 per hour

Contract

Information Technology

San Jose, CA, 95138

Job ID: 

29591666

Job Title: Site Support Specialist II
Openings: 1
Department: IT Service Delivery – West Coast End-User Support
Travel: Up to 10%
 

Position Overview

We are looking for a Site Support Specialist II to provide day-to-day technical support to employees in a corporate environment. This person will serve as the primary contact for Tier 1 support requests, troubleshoot hardware and software issues, set up workstations, and help keep users connected and productive.

The position requires hands-on experience supporting Windows computers, Active Directory, corporate networks, workstation imaging, and IT asset management.

Key Responsibilities

  • Bachelor's Degree in IT or 4 years of experience
  • CompTIA A+ certification
  • 4+ years deploying laptops and desktops using automated provisioning tools
  • 2+ years of technical troubleshooting in a corporate WAN environment
  • Knowledge of PC architecture and hands-on hardware troubleshooting

Desktop and Hardware Support

  • Install, configure, troubleshoot, and maintain laptops, desktops, and peripheral equipment.

  • Perform hardware upgrades, BIOS updates, equipment moves, and workstation setups.

  • Deploy new and replacement computers using approved imaging and provisioning tools.

  • Maintain printers and coordinate vendor repairs when needed.

Active Directory and User Support

  • Create and manage computer accounts in Active Directory.

  • Unlock user accounts and reset passwords.

  • Troubleshoot account access and workstation connectivity issues.

  • Provide daily technical assistance to employees.

Network Troubleshooting

  • Diagnose LAN/WAN connectivity issues from network switches to end-user ports.

  • Perform network patching and create custom-length Ethernet cables.

  • Monitor connectivity and troubleshoot network availability.

  • Use tools such as Netscout to identify network problems.

Software, Security, and Device Management

  • Install licensed software and follow software asset management procedures.

  • Apply required operating system updates and security patches.

  • Support antivirus and spam protection.

  • Troubleshoot corporate mobile devices.

  • Support Zoom VoIP phone systems, including extensions, connectivity, and service deployment.

Workstation Provisioning and Asset Management

  • Image and deploy Windows workstations using tools such as Acronis, Ivanti EPM, or Microsoft USMT.

  • Prepare and inventory replacement systems.

  • Track hardware throughout its lifecycle.

  • Dispose of obsolete equipment according to IT asset management procedures.

  • Maintain accurate records supporting DFARS and CMMC compliance requirements.

Ticket Management and Team Collaboration

  • Respond to support tickets and prioritize requests based on business impact.

  • Participate in daily meetings to review outstanding and aging tickets.

  • Document troubleshooting procedures and update knowledge base articles.

  • Follow established IT processes and contribute to Lean, Six Sigma, and 6S improvement activities.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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