POSITION SUMMARY

The Quality Assurance Coordinator supports quality system activities to ensure products meet established specifications and comply with FDA regulations and third-party certification standards. This position works on quality, food safety, compliance, and continuous improvement projects while helping maintain and improve internal quality systems.

The role works closely with Quality, Production, R&D, Supply Chain, and other departments to address quality issues, support new product launches, complete audits, and improve processes.

KEY RESPONSIBILITIES

Supply Chain & Quality Support – 40%

• Support daily quality activities related to supply chain and product delivery.
• Assist with product release, testing, reviews, troubleshooting, and required verifications.
• Complete or coordinate validations and calibrations as needed.
• Review quality information and ensure requirements are met.

Compliance & Performance – 30%

• Support food safety and third-party certification requirements.
• Participate in audits and follow up on corrective actions.
• Monitor quality performance and KPIs.
• Identify and communicate non-conformances and issues affecting performance.
• Assign and track actions needed to contain, correct, and prevent problems.
• Support root cause analysis and CAPA investigations.
• Ensure preventive actions are documented and implemented.
• Identify opportunities for process improvement and operational efficiency.
• Assist with quality reviews for new products and specification changes.

Escalated Issue Management – 20%

• Identify and escalate quality and food safety issues.
• Work with cross-functional teams to investigate non-conformances.
• Support investigations involving equipment, internal defects, and customer complaints.
• Conduct or assist with root cause investigations.
• Complete CAPA documentation and effectiveness checks.

Optimization & Continuous Improvement – 10%

• Support continuous improvement and operational excellence activities.
• Participate in internal audits.
• Help develop and train cross-functional team members.
• Support quality improvement initiatives across the facility.

ADDITIONAL RESPONSIBILITIES

• Work with site leadership and other departments on goals, decision-making, training, and development.
• Support commercialization activities and new processes as needed.
• Coordinate completion of Client, record reviews, verifications, and calibrations.
• Assist with audits and quality system updates.
• Provide backup support within the Quality Department.
• Help implement quality strategies throughout the facility.

PEOPLE & TEAM RESPONSIBILITIES

• Support the development and performance of the quality laboratory team.
• Build effective working relationships with Production, R&D, Supply Chain, and other departments.
• Help promote a culture focused on quality and continuous improvement.
• Maintain and support training programs related to food safety and quality.
• Communicate and escalate food safety and quality issues in a timely manner.
• Provide laboratory support when the team is short staffed.

QUALITY SYSTEMS

• Support the effective use of product safety, product quality, and prerequisite programs.
• Ensure quality systems work effectively with change control and commercialization processes.
• Investigate problems and identify solutions that prevent repeat issues.
• Support internal audit programs and follow up to ensure corrective actions are completed.
• Work with R&D, Production, and Commercial teams on new products, processes, equipment, and customer launches.
• Help identify risks and recommend appropriate controls or corrective actions.
• Support operational excellence programs.
• Assist with preparation for customer visits and external audits.
• Become a power user of ERP and LIMS systems.

KNOWLEDGE & EXPERIENCE

• Experience working in an FDA-regulated environment, preferably food, nutrition, dietary supplement, or a related industry.
• Understanding of food safety, regulatory, and cost risks.
• Knowledge of sanitation principles.
• Strong organizational and project management skills.
• Ability to prioritize work and meet deadlines.
• Experience with CAPA and customer complaint investigations.
• Ability to understand, organize, and communicate technical information.
• Strong problem-solving and root cause analysis skills.
• Ability to work effectively with multiple departments and teams.

REQUIREMENTS

• Bachelor's degree in a science-related field or relevant equivalent experience.
• Team leadership experience.
• At least 1 year of experience in food, dietary supplement, manufacturing, or a related industry.
• Ability to lift up to 50 lbs.
• Ability to stand, walk, sit, reach, and perform other physical activities required in a manufacturing environment.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.