Overview
Client is seeking an Operations Analyst to support Lockbox applications and processes within Payment and Deposit Operations. This role will work closely with Service and Support teams on procedure development, operational testing, test script creation, application support, issue resolution, and process improvement initiatives.
Core Responsibilities
- Provide operational support for Lockbox applications and related Payment and Deposit Operations processes.
- Create, edit, and test application and operational procedures for Lockbox Operations and Support.
- Write and execute test scripts for operational testing tied to process improvement projects.
- Perform business analysis for payment and deposit applications, including mainframe, PC, distributed, database, and web-based applications.
- Mine data from primary and secondary sources, including complex joins across multiple datasets.
- Serve as a first point of contact for user-reported inquiries and application issues.
- Track, report, resolve, and analyze problems, including root cause analysis and preventative measures.
- Support internal and external partners through high-quality service and issue resolution.
- Participate in Lockbox application, systems, process, and project initiatives.
- Translate business needs and requirements to Technology partners.
- Translate technical information for Loan, Payment, Operational Services, and Lines of Business teams.
Essential Qualifications, Skills, and Technologies
- Bachelor's degree or equivalent experience.
- Ideally 2 years of experience in an operational or support environment.
- Experience documenting and implementing requirements.
- Strong analytical, decision-making, research, and issue-resolution skills.
- Ability to support technology-based tools and databases, including Excel and Access.
- Ability to analyze qualitative, operational, and financial data.
- Strong written and verbal communication skills.
- Ability to manage change and stay on top of task assignments.
- Highly organized and detail-oriented.
- Ability to work well in a team-based environment.
Preferred Skills or Experience
- 1–2 years of Operational Analyst experience.
- Technical aptitude with Windows systems and software.
- Experience with Excel and Jira.
- Experience managing large datasets.
- Experience creating summary views using pivot tables, data graphs, or data visualization.
Work Details
- Onsite role.
- Location: Brooklyn, OH.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
