WHAT YOU'LL DO
Define and communicate a compelling product vision. Develop and manage roadmaps for IT applications, ensuring alignment with enterprise architecture, business objectives, and long-term sustainability
Operate as the primary liaison between engineering, architecture, and business stakeholders to translate business needs into technical requirements and ensure alignment across teams
Lead backlog refinement and prioritization for technical features, application enhancements, and infrastructure capabilities. Balance technical debt, scalability, and business value
Gather insights from internal users and stakeholders to identify pain points and opportunities to translate feedback into actionable technical solutions
Partner with engineering, architecture, and design teams to ensure successful delivery of technical products and facilitate decision-making and remove roadblocks
Define and track product KPIs and OKRs that measure application performance, reliability, and business impact. Use data to inform decisions and drive continuous improvement
Stay ahead of industry trends, emerging technologies, and best practices. Drive innovation in technical product offerings
Ensure technical products align with architectural standards, enterprise priorities, and long-term strategic goals. Make trade-offs that optimize for scalability and sustainability
All you'll need for success
Quickly develops working knowledge of the CCE product, the driving enterprise initiative, affected processes, users, technologies, and any dependencies related to in-flight priorities
Assesses the enterprise initiative scope and impacts, gaps, risks, and dependencies
Translates program requirements into clear requirements, user stories, acceptance criteria, and delivery sequencing
Partners as required with enterprise initiative leaders, engineering, architecture, and UX
Leads backlog refinement, sprint planning support, stakeholder reviews, demonstrations, testing coordination, and release-readiness activities for impacted capabilities in alignment with program milestones
Coordinates cross-product and cross-team dependencies, surfaces risks and decisions early, and drives timely resolution of blockers
Communicates impact assessments, progress, roadmap updates, planned releases, key decisions, and items requiring leadership attention
Produces and maintains clear product documentation, decision records, dependency tracking, and implementation guidance
Provides effective knowledge transfer at the conclusion of the engagement and works independently within established governance, delivery standards, and decision rights
Minimum Qualifications – Education & Prior Experience
•Bachelor's degree in a related field and at least 3 years of Product Management or Product Delivery experience, or at least 5 years of equivalent experience
•Demonstrated experience serving as a Product Owner in an Agile delivery environment and managing a product backlog from discovery through release
•Ability to onboard quickly, operate with limited supervision, manage competing priorities, and deliver within a time-bound engagement
•Strong written and verbal communication skills with experience working across business, technology, and vendor teams
Preferred Qualifications- Education & Prior Job Experience
•Experience with contact center technologies, customer service, airline, travel, or other complex operational technology products
•Experience with agent desktop, CRM, workflow, and knowledge management technologies
•Familiarity with product architecture, DevOps practices, APIs, and release processes
•Experience working in a large enterprise with multiple products and platforms
Skills, Licenses & Certifications
•Working knowledge of Agile Product Management and delivery tools; experience with Azure DevOps (ADO) is preferred
•Relevant Product Management, Product Owner, Scrum, or Agile certification is preferred but not required (e.g. CSPO)
•Strong facilitation, prioritization, stakeholder management, problem-solving, and decision-making skills
Top requirements:
Product (CSPO cert), mix of technology and business domains, communication
Nice to have:
Airline domain, Azure Dev Ops tool familiarity, organization, planning, scrum
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
