Operations Support Coordinator
Full-Time / Hybrid / Tampa,FL
Position Overview
We are seeking a highly organized and dependable Operations Support Coordinator. This position plays an important role in coordinating daily operational activities, supporting clients and field teams, monitoring work progress, and ensuring that tasks are completed accurately and on schedule.
The ideal candidate is comfortable working in a fast-paced environment, managing multiple priorities, communicating with clients and internal teams, and learning technology-driven workflows. This role requires strong attention to detail, excellent follow-through, and a professional approach to problem solving.
Essential Responsibilities
- Coordinate and monitor operational support activities from assignment through completion.
- Respond professionally to client questions, requests, and concerns; resolve issues when possible and escalate matters appropriately.
- Monitor assigned work and follow up with appropriate personnel to ensure timely completion.
- Answer incoming calls and emails, document requests, route correspondence, and take messages as needed.
- Respond to inquiries regarding services, work status, billing, timelines, reports, and other operational matters.
- Maintain accurate records, documentation, and operational information within company systems.
- Assist operations management with organizing, prioritizing, and tracking daily workloads.
- Prepare activity reports, status updates, and other documentation for clients and operations management.
- Assist with the planning, implementation, and ongoing support of operational initiatives.
- Develop and maintain a working knowledge of company services, procedures, and systems.
- Provide administrative and operational support to other departments as needed.
- Protect confidential company, client, and customer information by following established privacy and data-handling procedures.
- Perform other duties and responsibilities as assigned.
- Professional and courteous demeanor with strong customer-service skills.
- Excellent written and verbal communication skills.
- Strong organizational and time-management abilities.
- Ability to prioritize multiple tasks and consistently meet deadlines.
- Strong attention to detail and follow-through.
- Positive, solutions-oriented approach to problem solving.
- Comfortable working with large amounts of information and managing multiple active assignments.
- Strong analytical and critical-thinking skills.
- Ability to communicate effectively with clients, vendors, field personnel, and internal departments.
- Proficiency with Microsoft Office, including Outlook, Word, and Excel.
- Ability to work independently while also contributing effectively as part of a team.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
