Essential Job Functions
- Drive Customer satisfaction through proactive communication and commitment to resolving Customers' issues/problems expediently.
- Perform preventive and corrective maintenance required on related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective network connections; rewiring or reassembling as required.
- Install network equipment and cable management as directed by the installation and team leaders.
- Label, move, or install network cabling, modules, or other equipment as directed by team leads.
- Troubleshoot, repair, and/or modify copper and fiber-optic network connections as directed by team leaders.
- Utilize technology (smartphones, computers, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion.
- This includes, but is not limited to, attending weekly meetings to achieve optimal utilization; communicating effectively with internal Team Leads and Leadership; troubleshooting equipment; improving productivity; and learning new technologies.
- Establish and maintain effective, communicative relationships with Customers, managers, support functions, and the sales organization.
- Maintain a courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all Insight and Customer Health & Safety protocols and procedures. Other duties as assigned.
Working Conditions and Physical Requirements
- Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting.
- Must perform work from floor level to above shoulder height. Must routinely lift/lower/carry 1 to 35 pounds (daily), occasionally lift/lower 36 to 49 pounds (8 per month), and lift/lower 50 to 100 pounds periodically (2 per year).
- Must climb ladders and work above floor height. Must crouch, stoop, or squat to work inside or under equipment, or move through low headroom spaces.
- Position requires routine pushing, pulling, grasping, and manual dexterity with the hands, arms, and shoulders.
- Walking great lengths at a time and standing for extended periods of time
- Able to work in tight spaces.
- Push/pull wheeled transporters and/or palletized products using up to approximately 50 lbs. of force.
- Standing for extended periods of time
- Work in and around hospital personnel, sensitive medical equipment, and patients.
Candidates must travel to customer sites, including but not limited to hospitals, operating rooms, laboratories, surgical centers, and possibly morgues.
May be subject to customer drug testing, customer-specific safety training, vPRO requirements (TB test and flu shot), or customer SOP training.
Education & Certifications Preferred, not required
- CCNP or equivalent by 2–4 years of relevant work experience with Cisco switching in an enterprise environment
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
