SUMMARY
The Machine Operator is responsible for the setup, operation, and monitoring of Lettershop production equipment at United Direct Solutions' Louisville, KY and Cincinnati, OH facilities. This position supports a variety of production processes, including inserting, inkjet addressing, and bindery/finishing, and may be assigned to one or more equipment platforms based on production needs, skill level, and training. The Machine Operator ensures every job is produced accurately, on time, and to the highest quality standards by following Job Ticket instructions, completing all required quality control documentation, and adhering to established ISO quality, postal, safety, and data security procedures. The Machine Operator works closely with Production Supervisors, Quality Control, Data Services, Maintenance, and other production teams to keep work moving efficiently to the next phase of production.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Review Job Tickets, Material Pull Tickets, and samples before production to confirm that materials, specifications, and instructions are correct.
- Set up, operate, adjust, and monitor a variety of Lettershop production equipment, including inserting, inkjet addressing, and bindery/finishing equipment, and perform changeovers between jobs.
- Inspect product throughout production to make sure it meets client specifications, quality standards, and postal requirements, and make adjustments as needed.
- Complete all required quality control checklists and documentation, and submit job packets for review when required.
- Identify and resolve routine equipment, material, and paper-related issues; perform basic cleaning, maintenance, and jam clearing; and communicate equipment concerns to Maintenance and supervisors.
- Load, stage, and organize materials, and move completed work to the next phase of production.
- Verify production counts and keep accurate records of work performed and materials used.
- Follow all safety policies, ISO quality procedures, and data security requirements to protect employees and confidential client information.
- Communicate job status and relevant information to supervisors, coworkers, and the next shift.
- Cross-train on multiple equipment platforms and support manual fulfillment tasks as production needs require.
- Keep the work area and facility clean and organized.
- Perform other related duties and take part in special projects as assigned.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong mechanical aptitude and ability to quickly learn machine operations
- Ability to read and follow Job Tickets, work orders, and written and verbal instructions
- Strong attention to detail and commitment to quality and accuracy
- Ability to work in a fast-paced, deadline-driven production environment and meet production goals
- Ability to work in a team environment
- Basic computer skills
- Willingness to work overtime, including Saturdays and peak seasonal periods, as needed
EDUCATION and/or EXPERIENCE
High school diploma or GED. One (1) year of experience operating inserting, inkjet, bindery, or other printing/mail finishing equipment preferred. Experience with Bell & Howell, Client, BlueCrest, MCS, or MBO equipment a plus. Attention to safety and quality is a must.
LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, Job Tickets, and procedure manuals. Ability to communicate effectively with supervisors, coworkers, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to stand for long periods, walk, stoop, kneel, crouch, or crawl while setting up and monitoring inserting, inkjet, and bindery equipment; use hands to grasp or handle documents, envelopes, boxes, trays, rolls of paper, and other objects; perform repetitive hand and arm movements; and reach with hands and arms. The employee must frequently lift 40–60 pounds and/or push large rolls (weighing up to 1,000 pounds) of paper. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Work is performed on the production floor around moving machinery. The noise level is typically moderate to high. The employee may be exposed to inks, solvents, paper dust, and varying temperatures. PPE is required according to site safety protocols. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.




