Leave Management Specialist

Position Overview

The Leave Management Specialist is responsible for administering employee leave and absence programs from initiation through closure. This includes managing all communications and ensuring accurate transactional updates to employee HR records.

This role operates in a high-volume service center environment and is focused on delivering consistent, high-quality employee support.

Primary Duties & Responsibilities

Leave Administration

• Provide guidance regarding Leave of Absence policies, guidelines, and applicable legislation.

• Receive and process all leave requests.

• Assess, adjudicate, track, and monitor leave claims.

• Complete and maintain accurate documentation for all leave-related activities.

• Log all interactions in the case management and/or leave management system.

• Adhere to documented best-practice processes when handling inquiries, transactions, and requests.

Payroll & Benefits Coordination

• Partner with Payroll and Benefits to ensure employees on leave are paid accurately and enrolled in appropriate benefits (as applicable).

• Authorize return-to-work approvals using physician documentation, departmental ability to accommodate restrictions, and knowledge of job requirements.

• Assist employees with return-to-work processes and benefit continuation in accordance with company policy and legal requirements.

Employee Experience & Compliance

• Deliver a professional, service-focused approach to all employee interactions.

• Maintain strict confidentiality and protect sensitive employee information.

• Ensure quality employee experience throughout the leave lifecycle.

• Display dependability through punctuality and consistent attendance.

• Participate in ongoing training to support a dynamic and evolving environment.

• Demonstrate strong self-learning ability using keyword-driven and document-heavy knowledge bases.

Qualifications

Required Experience

• 3–5 years of experience in leave management and/or employee benefits.

• 3–5 years of experience in a call center or service center environment.

• Experience with HR administration and exposure to various HR functions (policy, compensation, employee relations, benefits, performance management, etc.).

Skills & Competencies

• Superior customer service skills.

• Excellent oral and written communication skills.

• Strong attentive listening skills with the ability to ask probing questions for problem-solving and issue escalation.

• Experience with HR and/or case management technologies (e.g., portal technology, case management systems, human capital management systems).

• Detail-oriented with strong multi-tasking capabilities.

• Proficient in Microsoft Word and Microsoft Excel.

• Dependable, team-oriented, and positive attitude.

• Demonstrated willingness to learn and adapt in a fast-paced environment.