Invoicing Representative

Position Summary

The Invoicing Specialist is responsible for reviewing, auditing, and processing client invoices in a high-volume, deadline-driven environment. This role ensures invoices are accurate, complete, and submitted on time while researching and resolving billing discrepancies. The ideal candidate has strong analytical and organizational skills, exceptional attention to detail, and the ability to consistently meet quality and productivity goals.

Performance in this role is measured by invoice accuracy, timely processing, and achievement of established production metrics, including weekly line-item processing expectations.

Key Responsibilities

• Match client invoices to supporting timecards and payroll documentation using electronic systems.
• Review invoices for accuracy, completeness, and compliance with customer-specific billing requirements.
• Submit invoices to clients according to established deadlines.
• Research invoice discrepancies and communicate with clients to determine appropriate resolutions.
• Investigate billing exceptions, variances, and missing information to ensure timely resolution.
• Partner with Customer Service Representatives (CSRs), Team Leads, and other departments to resolve invoicing issues.
• Maintain accurate records of invoicing activities, adjustments, and supporting documentation.
• Prioritize workload to meet daily, weekly, and month-end billing deadlines.
• Monitor work to ensure quality, accuracy, and productivity standards are consistently achieved.
• Escalate unresolved billing issues to management when appropriate.
• Assist with special projects and perform other duties as assigned.

Performance Expectations

Success in this role is measured by:

• Accurate processing of invoices and billing transactions.
• Timely submission of invoices to clients.
• Consistently meeting quality and accuracy standards.
• Achievement of weekly production and line-item processing goals.
• Timely research and resolution of invoicing discrepancies.
• Effective collaboration with internal teams and external clients.
• Compliance with company policies, procedures, and service standards.
• Organized, professional, and efficient execution of responsibilities.

Required Qualifications

• High school diploma or equivalent.
• Strong attention to detail and commitment to accuracy.
• Ability to work effectively in a high-volume, metrics-driven environment.
• Ability to manage multiple priorities while meeting strict deadlines.
• Strong organizational, analytical, and problem-solving skills.
• Ability to research discrepancies and determine appropriate corrective actions.
• Experience working with multiple software applications simultaneously.
• Proficiency with Microsoft Office, including Outlook and Excel.
• Excellent written and verbal communication skills.
• Ability to work independently while contributing effectively to a team.
• Ability to maintain productivity and quality standards under pressure.

Preferred Qualifications

• Previous experience in invoicing, billing, payroll processing, accounts receivable, accounts payable, or financial operations.
• Experience working in a high-volume transaction-processing or production environment.
• Intermediate Microsoft Excel skills, including:
  • Filtering
  • Sorting
  • Data review
  • Basic formulas
• Understanding of basic accounting principles.
• Knowledge of payroll processing and payroll tax fundamentals.
• Experience researching and reconciling financial discrepancies.
• Experience using ERP, accounting, payroll, or billing software.
• Experience working with production metrics, quality standards, and service-level agreements (SLAs).
• Experience in the staffing industry, payroll funding, or business-to-business (B2B) invoicing is a plus.

Work Environment

• Office-based work environment.
• Work schedules may vary based on operational needs and client deadlines.
• Occasional travel for training may be required.
• Equipment and tools necessary to perform job responsibilities will be provided.