Job Summary:
Under direct supervision, work within and across department teams to manage provider and office staff service requests, resolve business partner questions/issues and provide call handling/routing to provider support line. Support provider management activities associated with provider data maintenance, credentialing activities, directory management and intake requests. Research, resolve, document and accurately respond to provider, practice, business parter or administor inquires and service requests.
Communicate and coordinate with providers, practices and other departments to ensure accurate information is available to support business needs.
Manage the Committee meetings set up, document Committee findings in the formal meeting minutes and notify staff of Committee decisions.
Monitor and maintain critical provider information in various systems. Review team member quality assurance reports on a regular basis and working with leadership to prepare follow-up documentation.
Act as first-level intake and triage for incoming provider call line, data clean-up efforts and specified team email box requests.
Support the client and regulatory audit process to include pulling required documentation and review of provider files for accuracy.
Gain industry knowledge to support internal and external business partner relationships.
Support the recredentialing process and audit support functions to NCQA and client standards.
Ensure requested information is delivered within specified timeframe and completed accurately.
Maintain high standards in all written or verbal communications with providers.
Job Specifications
Typically has the following skills or abilities:
Two to four years of general office experience
Proficient with word and spreadsheet applications
Ability to read and write at a level necessary to accomplish the above tasks
Demonstrated ability to identify problems and provide creative solutions
Strong attention to detail, organizational skills and problem solving skills
Excellent written and verbal communication skills
Ability to work independently and in a team environment
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment
Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
