HR Operations Specialist

Location: Greenville, SC
Schedule: Hybrid (Remote Monday & Friday | In Office Tuesday, Wednesday & Thursday)
Position Type: Temp-to-Hire

Position Overview

The HR Operations Specialist will serve as a key member of the Human Resources Operations Services Team, supporting HR leaders, business partners, employees, and global colleagues across the U.S. and Canada. This role is responsible for processing HR transactions, supporting employee lifecycle activities, leading and supporting projects, maintaining HR systems, and delivering exceptional customer service.

The ideal candidate will have HR operations experience, strong HRIS knowledge (SuccessFactors preferred), advanced Excel skills, and the ability to manage multiple projects and priorities in a fast-paced environment.

This position reports to the HR Operations Supervisor and is based in Greenville, SC.

Key Responsibilities

HR Operations & Employee Lifecycle Support

• Process and maintain HR transactions accurately and efficiently within SuccessFactors and other HR systems.
• Support employee lifecycle activities including:
  • New hire onboarding
  • Employee separations
  • Employment verifications
  • Unemployment claims
  • Employee record updates
  • HR documentation and compliance requirements
• Generate, update, and maintain employment-related documentation in compliance with federal, state, and local regulations.
• Ensure employee data accuracy and maintain strict confidentiality of sensitive information.

HR Systems & Data Management

• Serve as a subject matter resource for HR systems and related business processes.
• Maintain and validate employee data within SuccessFactors and other HR platforms.
• Support employee data imports, mass updates, and system data loads in partnership with HR IT teams.
• Identify system gaps, process improvement opportunities, and enhancement recommendations.
• Assist with testing, implementation, and deployment of approved system improvements.

Project Management & Continuous Improvement

• Support HR Operations projects including:
  • Acquisitions
  • Divestitures
  • Process improvement initiatives
  • Cross-functional projects
• Lead project workstreams and initiatives involving HR Business Partners, Centers of Excellence, IT, Finance, and other business functions.
• Coordinate project activities including:
  • Planning
  • Testing
  • Communication
  • Training
  • Implementation
  • Stakeholder meetings
• Present findings, recommendations, and solutions to project stakeholders.
• Monitor project timelines, milestones, and deliverables to ensure successful execution.

Customer Service & Employee Support

• Provide responsive customer service support to employees, managers, and HR stakeholders.
• Resolve HR tickets, emails, escalations, and inquiries in accordance with service level agreements and company policies.
• Communicate effectively with stakeholders regarding project updates, system changes, and process improvements.
• Build strong working relationships across HR and business functions.

Cross-Functional Collaboration

• Partner closely with:
  • Payroll
  • Benefits
  • Compensation
  • Talent Acquisition
  • Learning & Development
  • Employee Relations
  • Compliance
  • HR Business Partners
  • Centers of Excellence (COEs)
• Support initiatives that improve HR processes, systems, and employee experience across the organization.

Required Qualifications

• Minimum 1 year of Human Resources experience.
• HRIS experience required; SuccessFactors experience strongly preferred.
• Strong project coordination or project leadership experience.
• Advanced Microsoft Excel skills including:
  • Pivot Tables
  • VLOOKUPs
  • Data analysis and reporting
• Proficiency with Microsoft PowerPoint.
• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines simultaneously.
• Strong analytical, troubleshooting, and problem-solving skills.
• Customer-facing or customer service experience.

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, or related field.
• Experience supporting HR operations in a shared services environment.
• Experience with employee data management, HR reporting, and system testing.
• Experience supporting acquisitions, divestitures, or organizational change initiatives.
• Familiarity with HR compliance requirements and employment documentation processes.

Key Skills

• HR Operations
• SuccessFactors HRIS
• Employee Lifecycle Administration
• HR Shared Services
• Project Coordination & Leadership
• Data Analysis & Reporting
• Advanced Excel (Pivot Tables, VLOOKUPs)
• Process Improvement
• System Testing & Implementation
• Employee Relations Support
• Customer Service
• Documentation & Compliance
• Stakeholder Management
• Cross-Functional Collaboration

Core Competencies

• Customer Focus
• Technology Agility
• Initiative & Drive
• Relationship Building
• Continuous Improvement
• Problem Solving
• Adaptability
• Communication
• Accountability
• Teamwork & Collaboration