The successful candidate will be a strong communicator with excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
- Process and manage GPS orders, replacements, and activations.
- Receive, track, and upload GPS serial numbers into company databases.
- Coordinate with vendors, customers, and branch locations to ensure GPS units are properly installed and functioning.
- Troubleshoot GPS-related issues and arrange replacement units when necessary.
- Submit warranty and return authorization (RMA) requests for defective equipment.
- Maintain GPS tracking portals by:
- Adding new devices
- Removing inactive devices
- Updating customer assignments
- Serve as the primary point of contact for GPS-related questions from branch teams and customers.
- Process GPS invoices and maintain accurate records.
- Set up customer GPS portals and provide login credentials.
- Conduct customer training sessions and webinars as needed.
- Monitor and manage GPS inventory levels.
- Track preventive maintenance schedules for service trucks and facility equipment, including compressors and welders.
- Follow company safety policies and uphold company values in all interactions.
Qualifications
- High School Diploma or equivalent required.
- 1–2 years of administrative, customer service, logistics, fleet, or related experience preferred.
- Strong proficiency with Microsoft Office 365, including Excel, Teams, PowerPoint, and Outlook.
- Excellent organizational and time management skills.
- Ability to multitask and prioritize competing responsibilities.
- Strong problem-solving and analytical skills.
- Effective written and verbal communication skills.
- Ability to work independently and collaboratively within a team environment.
- Fleet maintenance, telematics, or GPS experience is a plus but not required.
What We're Looking For
Detail-oriented and highly organized
Comfortable working with technology and data systems
Strong customer service mindset
Ability to manage multiple projects simultaneously
Self-motivated and dependable team player
Physical Requirements
- Primarily office-based position.
- Regularly required to sit, use a computer, and communicate with customers and team members.
- Occasional standing, walking, and reaching.
- Ability to lift up to 40 pounds as needed.
Apply Today!
If you enjoy coordinating projects, solving problems, and working with technology in a team-focused environment, we'd love to hear from you. Apply today and become an important part of a growing maintenance and operations team.
Monday - Friday 7am to 4pm
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Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
